Front Office Support

Gerber Collision & Glass; Pittsburgh (Allegheny County); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading auto glass provider is seeking a Customer Service Representative in Pittsburgh to handle customer interactions and help meet shop production goals. Responsibilities include scheduling appointments and maintaining communication with technicians. Successful candidates will demonstrate organizational skills and comfort in a front line role. This full-time position offers paid time off, holidays, medical insurance, and a 401(k) plan.

Benefits

80 hours of accrued paid time off annually

80 hours of paid parental leave

Medical, Prescription Drug, Dental & Vision Insurance

401(k) Retirement Plan with company match

Employer Paid Short-Term Disability & Life Insurance

Qualifications

• Work experience that demonstrates ability to handle a high volume of calls and emails.
• Reliable and dependable worker with a positive demeanor.
• Ability to work Saturdays and overtime when necessary.

Responsibilities

• Handle customer interactions professionally in-person and over the phone.
• Schedule customer appointments urgently.
• Communicate regularly with Auto Glass Technicians.

Skills

Organizational skills

Customer service skills

Technology proficiency

Data entry skills

Ability to manage inventory

Job description

Overview

Glass America is a respected leader in the auto glass industry. As a Customer Service Representative (CSR), you are a key member of Glass America’s shop operations team and instrumental in our overall success. You will have a direct impact on how efficient and effective our team is, day in and day out.

Position

Job Description: Glass America Customer Service Rep

Responsibilities

• Professionally handle customer interactions and general inquiries, both in person and over the phone.
• Have a sense of urgency when scheduling customer appointments.
• Maintain regular communication with Auto Glass Technicians in the field.
• Utilize our software to make a note of all conversations, enter sales information and update customer records as needed.
• Follow our step by step process to provide quotes on our competitively priced installation and repair services.
• Take proactive actions to help your team meet shop production goals and budgetary objectives.
• When needed, pivot to provide additional assistance to the dispatch/parts team.

Qualifications

• Work experience that demonstrates the ability to stay organized and handle a high volume of phone calls and emails.
• Comfortable in a customer facing, front line role.
• Reliable and dependable hard worker with a positive demeanor.
• High aptitude for technology with strong typing and data entry skills.
• Process driven with the understanding of how to manage inventory levels.
• Ability to work some Saturdays and overtime as necessary.
• General knowledge of automobile functions and systems.
• Auto Parts and/or Dispatcher experience is highly desirable.

What Glass America Offers

• Full-Time (30 or more hours per week) employees enjoy:
• 80 hours of accrued paid time off annually.
• 80 hours of paid parental leave.
• 6 paid holidays annually.
• Medical, Prescription Drug, Dental & Vision Insurance.
• 401(k) Retirement Plan with company match.
• Employer Paid Short-Term Disability & Life Insurance.
• Additional Voluntary Life Insurance.
• Free prescription or non prescription safety glasses each year.

Note: This description reflects the duties and responsibilities at Glass America and is not a contract. Final details are determined by management.