Front Office Supervisor - Waldorf Astoria Park City

Hilton Worldwide, Inc.; Park City (UT); On-site; USD 40,000 - 55,000; Full time

Job summary

Hilton is looking for a Front Office Supervisor for their Waldorf Astoria Park City. This role involves overseeing front office operations, ensuring exceptional guest experiences, and leading a team. Candidates should have hospitality experience and a passion for customer service, offering a range of benefits including discounted travel and education support.

Benefits

Complimentary meals on duty

Worldwide travel perks - discounted rates

DailyPay access

Medical Insurance Coverage

Mental health resources

Best-in-Class Paid Time Off (PTO)

Go Hilton travel program

Debt-Free Education

401K plan with company match

Employee stock purchase program

Recognition and rewards programs

Qualifications

• Hospitality front desk experience.
• At least 1 year of supervisory experience.

Responsibilities

• Assign work and supervise team member performance in Front Office operations.
• Respond to guest inquiries and resolve issues in a friendly and efficient manner.
• Lead pre-shift meetings and train team members.

Skills

Hospitality

Leadership

Customer Focus

Job description

Job Description - Front Office Supervisor - Waldorf Astoria Park City (HOT0BN88)

Job Description

Job Number:

Front Office Supervisor - Waldorf Astoria Park City (

Job Number:

HOT0BN88 )

Work Locations

Work Locations

: Waldorf Astoria Park City 2100 Frostwood Blvd Park City 84098

Waldorf Astoriais looking for a Front Office Supervisorto join their team inPark City!

With 150 rooms, 4,000 square feet of banquet space, and 3 food and beverage outlets, this award-winning Forbes 4-Star boutique property offers elevated comfort food inspired by mountain regions from around the world.This includes a 3-meal restaurant, seasonal pool restaurant, and in-room dining.

The ideal candidate will have hospitality front desk experience and preferably at least 1 year of supervisory experience.

• Work in an environment where kindness, creativity and authenticity is highly appreciated
• Complimentary meals on duty
• Worldwide travel perks - up to 30 nights at discounted rates over 6,000 properties in more than 100 countries and 50% Food & Beverage discounts
• The world is yours– Your next role could be as a concierge, reservations agent or within a different department like Front Office, Accounts or Human Resources in over 100 different countries

What will I be doing?

As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
• Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
• Schedule, assign daily work, lead pre-shift meetings, inform and train team members
• Monitor, observe and assist in evaluating team member performance
• Monitor lobby traffic and adjust staffing accordingly

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

Job

Job

: Guest Services, Operations, and Front Office