Front Office Supervisor- SpringHill Suites Midtown

SpringHill Suites Midtown South Gramercy; New York (NY); On-site; Full time

Job summary

In dieser spannenden Rolle als Front Office Supervisor in einem dynamischen Hotelumfeld sind Sie das Gesicht des Unternehmens und verantwortlich für die Bereitstellung eines erstklassigen Kundenservice. Sie werden die Gäste herzlich empfangen, ihre Anfragen professionell bearbeiten und sicherstellen, dass alle Abläufe am Empfang reibungslos funktionieren. Ihre Aufgaben umfassen die Verwaltung von Reservierungen, die Unterstützung des Teams bei der Einhaltung hoher Servicestandards und die Gewährleistung einer sauberen und einladenden Lobby. Wenn Sie eine Leidenschaft für Gastfreundschaft haben und in einem Team arbeiten möchten, das sich für Exzellenz einsetzt, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Erfahrung im Kundenservice, insbesondere in der Hotellerie.
• Fähigkeit, in einem schnelllebigen Umfeld zu arbeiten.

Responsibilities

• Effizientes Ein- und Auschecken der Gäste mit freundlichem Service.
• Überwachung der Zimmerverfügbarkeit und Unterstützung bei der Yield-Management.

Skills

Kundenservice

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Education

High School Diploma

Tools

Hotelmanagement-Software

Telefonanlage

Job description

Front Office Supervisor

Location:

SpringHill Suites by Marriott

New York Midtown Manhattan/Park Avenue 111 E 24th Street / New York, NY 10010

Pay Rate: $23-$24/hour

SUMMARY:

To assist guests efficiently, courteously and professionally in Guest Service related functions. To maintain high standards of service, and hospitality. To perform assigned tasks such as scheduling, and ensuring that all GSRs are maintaining high levels of customer service.

RESPONSIBILITIES:

• Provide the highest quality of service to the customer at all times. Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages per established procedures.
• Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies. Take reservation requests efficiently.
• Answer switchboard in accordance with standards of proper telephone etiquette. Block rooms and handle special requests.
• Monitor room availability and offer AGM and GM assistance in yield management and restrictions. Handle safe deposits by guests per established procedures.
• Keep lobby and desk area clean and presentable.
• Have a thorough knowledge of emergency and security procedures. Offer and properly handle requests for wake-up calls.
• Know how to clean guestrooms to standards.
• Clean back office area as requested by management. Open and close shift, make cash drops.
• Ensure all credit cards, cash and change funds are balanced throughout each shift. Inform management of any guests or systems-related complaints or problems.
• Communicate with incoming staff and management by logging pertinent information in the pass-on log. Keep maintenance informed of all maintenance needs.
• Pass on guest lost and found inquiries to management or Guest Room Supervisor.
• Must wear proper uniform and nametag at all times in accordance with the Standards of Appearance.
• Prepare daily deposits, comparing deposited monies to funds reported at the desk, and follow up on any discrepancies. Complete weekly front desk scheduling based on forecasted occupancy.
• Must be able to answer questions that GSRs may have.
• Must be able to cover any call-off shift as per proper chain of command. Each associate will be required to follow the rules as found in the M&R Employee Handbook. Perform other duties as assigned by management, of which employee is capable of performing.