Front Office Supervisor - Pendry Chicago

Montage Hotels; Chicago (IL); On-site; Full time

Job summary

A leading hotel group, Montage Hotels, is seeking a Front Office Supervisor in Chicago to manage daily operations and enhance guest experiences. Candidates should possess a Bachelor’s degree and significant hotel supervisory experience. Join a dynamic team that values passion and excellence in service.

Benefits

Medical, dental, vision insurance

401(k) plan with company matching

Paid time off

Disability insurance

Hotel discounts

Qualifications

• Minimum of four years’ experience in customer service.
• Two to three years of hotel supervisory experience preferred.
• Luxury hotel experience preferred.

Responsibilities

• Overseeing arrival and departure experiences to exceed guest expectations.
• Implementing profit and flow-through strategies and programs.
• Creating and executing department trainings and recruiting.

Skills

Customer Service

Leadership

Financial Management

Education

Bachelor’s Degree

Tools

Word

Excel

PowerPoint

Opera

Outlook

Birchstreet

HotSOS

Rex

Job description

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting, and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day: do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed. Please discuss with our hiring managers during the selection process.

If you are an internal applicant, please log into Workday and apply for your application to be considered.

Please Click Here to apply internally.

Front Office Supervisor

SUMMARY

The Front Office Supervisor assists the Director of Front Office in managing daily operations including guest reception, guest services, reservations, and concierge services. This role involves profitable financial management and strategic leadership, contributing as an active business partner supporting the company's goals, objectives, vision, mission, and values.

ESSENTIAL FUNCTIONS

Job duties include, but are not limited to:

• Supporting department operations and providing direct guest service, leading by example
• Overseeing arrival and departure experiences to exceed guest expectations
• Implementing profit and flow-through strategies and programs
• Reviewing financial and labor reports; suggesting operational adjustments to meet budgets and forecasts
• Creating and executing department trainings, recruiting, and pre-shift briefings
• Managing associate engagement, scheduling, payroll, counseling, and department meetings
• Supporting hotel life-safety systems and emergency preparedness

QUALIFICATIONS

• Bachelor’s Degree required
• Minimum of four (4) years’ experience in customer service
• Two (2) to three (3) years of hotel supervisory experience
• Proficiency in Word, Excel, PowerPoint, Opera, and Outlook
• Luxury hotel experience preferred
• Knowledge of Birchstreet, HotSOS, and Rex systems preferred

PHYSICAL REQUIREMENTS

This position requires walking, standing, and giving directions most of the day. Must be able to stand and walk for 8 hours. Physical abilities include grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, hearing, and visual acuity. Must be able to lift up to 25 lbs regularly and push/pull carts and equipment up to 250 lbs occasionally.

The pay range for this role is $26.50 - $27.50 per hour. We offer an excellent benefits package including medical, dental, vision insurance, a 401(k) plan with company matching, HSA and FSA options, paid time off, disability insurance, and hotel discounts.

We are an equal opportunity employer M/F/D/V, maintaining a drug-free workplace with pre-employment testing.