Front Office Supervisor Outpatient Oncology Bilingual Burbank, California, United States

Oncology Institute, Inc.; California (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading cancer care institute seeks a Front Office Supervisor to oversee clinic operations and enhance patient satisfaction. The role requires effective communication, team-building skills, and proficiency in managing outpatient flow. Ideal candidates are bilingual in Spanish and English, with a strong background in healthcare settings.

Qualifications

• Bilingual in Spanish and English required.
• Two years supervisory experience in a Healthcare setting.
• Ability to manage patient issues and work independently.

Responsibilities

• Supervise clinic staff and ensure optimum patient satisfaction.
• Provide smooth outpatient flow and assist patients.
• Manage changing priorities and follow through on assignments.

Skills

Communication

Team Building

Medical Terminology

Diplomacy

Education

Medical Assistant Diploma

High School Graduate or GED

Tools

EMR Systems

Job description

Front Office Supervisor Outpatient Oncology Bilingual

Burbank, California, United States

Founded in 2007, The Oncology Institute of Hope and Innovation (TOI) is advancing oncology by delivering highly specialized, value-based cancer care in the community setting. TOI is dedicated to offering cutting edge, evidence-based cancer care to a population of more than 1.7 million patients including clinical trials, stem cell transplants, transfusions, and other care delivery models traditionally associated with the most advanced care delivery organizations. With 100+ employed clinicians and more than 700 teammates in 75+ clinic locations and growing. TOI is changing oncology for the better.

The ideal candidate is a driven, charismatic, task-oriented, outgoing, logical thinking, multi-tasker who is willing to go the extra mile to make sure our patients are treated with the highest level of care. Must be a fast learner, possess amazing communication skills, and have excellent phone etiquette. Experience with EMR systems and Microsoft Office is essential.

Major Responsibilities:

The supervisor will work as a member of the clinic team to provide smooth outpatient flow resulting in optimum patient satisfaction and clinic operation. Major functions include the supervision of staff and serving as a resource to our patients. This position will be based primarily in Burbank, California.

Required:

• Two years of team building skills to include prior supervisory lead experience in a Healthcare setting.
• Ability to work effectively with patients, physicians and staff in a diplomatic and professional manner in order to maximize suite operations.
• Working knowledge of EMR systems
• Ability to manage patient issues to achieve resolution. Ability to respond to changing priorities and deadlines.
• Skill in working independently and following through on assignments with minimal direction and in setting priorities, which accurately reflect the relative importance of assignments.
• Ability to accept directions from supervisors and act promptly.
• Knowledge of medical terminology.
• Working knowledge of medical insurance plans and types of coverage provided.
• Other duties as assigned.

Required Qualifications:

Successful completion of Medical Assistant Diploma program

High school graduate or GED

Bilingual in Spanish and English

Preferred Qualifications:
Medical Assistant Certificate preferred, not required.

The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.

Pay Transparency for hourly teammates

$23 - $26 USD

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Our California Pay Transparency statement shares a pay range of $23-26/hr. Occasionally, third party job boards will include an "estimate" of what they think pay would be for a role, however, that is not the actual range from the employer. Please confirm that you understand that the starting pay range is $23-26/hr., and that this aligns with your expectations and needs. We are unable to negotiate pay beyond this range. * Select...

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