Front Office Supervisor, Neurosurgery, 8a-4:30p

UofL Health; Louisville (KY); On-site; USD 45,000 - 60,000; Full time

Job summary

UofL Health is seeking a seasoned Front Desk Supervisor to lead the scheduling team at the JHHS Outpatient Center in Louisville. You will coordinate front desk operations, optimize provider schedules in EPIC, and ensure high-quality patient service.

Under the Practice Manager, you will supervise staff, implement scheduling processes, and collaborate with clinical and billing teams to resolve conflicts and improve efficiency.

Qualifications

• High School Diploma or GED required.
• Associate degree preferred or equivalent with medical office experience.
• Three years supervisory experience preferred.

Responsibilities

• Supervises front desk receptionist and scheduling staff.
• Works with practice leadership to maximize clinical schedules for productivity while maintaining quality service.
• Enters physician schedules into EPIC and creates templates as needed.
• Liaises with external agencies for scheduling functions where applicable.
• Coordinates with third-party billing for authorization-related scheduling changes.

Skills

Staff supervision

Front desk scheduling

HIPAA compliance

EPIC navigation

Communication skills

Education

High School Diploma or GED

Associate degree

Tools

EPIC EMR

Microsoft Word

Excel

Job description

Primary Location:

JHHS - Outpatient Center - ULP - AMG

Address:

225 Abraham Flexner WayLouisville, KY 40202

Shift:

Job Description Summary:

About UofL Health:
UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center.
With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Job Description:

Position Summary and Purpose
Manages and supervise the staff at the front desk, scheduling area. Work with all providers regarding scheduling issues and/or conflicts

Essential Functions:

Under the direct supervision of a Practice Manager, this position will provide coordination and administration of front office activities, including:

• Supervises front desk receptionist and scheduling staff (may oversee referral specialist and/or medical assistants, if applicable)
• Works with practice leadership and clinical staff to ensure that clinical schedules are maximized for cost productivity, while maintaining quality service to patients
• Enters physician schedules into EPIC and create templates, as needed
• Liaison with agencies external to the department for scheduling functions, if applicable
• Communicates with third party billing agent when issues with authorization require changes to schedules, if applicable

Other Functions:

• Works with practice manager to facilitate training of new hire and other training initiatives
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all time
• Maintains compliance with all company policies, procedures and standards of conduct
• Performs other duties as assigned

Additional Job Description:

Job Requirements
(Education, Experience, Licensure and Certification)

Education:

• High School Diploma or GED/Equivalent (required)

Experience:

• Four years of medical office experience or two-year associates degree and at least 2 years medical office experience (required)
• Three years of supervisory experience (preferred)
• Certified Basic Life Support (preferred)

Job Competency:
Knowledge, Skills, and Abilities critical to this role:

• Initiative, communicator, and problem solver
• Service Excellence – responsive, informs constituents of process, pleasant to work with, educates and provides timely and accurate information
• Proactive - anticipates and plans for problems before they arise
• Organized – manages time effectively, keeps tasks appropriately prioritized
• Team – ability to work with others, serve others, help others, lead others, mentor others, take directions from others in the interest of moving process and programs forward to desired outcome
• Emotional Intelligence – ability to not take issues personally, see the big picture in emotionally charged situations, and respond in a mature, professional, and composed manner
• Quality – is able to perform work in a neat, efficient and well-coordinated, well-communicated manner with a high degree of accuracy and professionalism

Language Ability:

• Communicates effectively in both verbal and written formats

Reasoning Ability:

• Critically thinks through complex patient situations, process improvements, evidence-based practice
• Assists others in developing clinical reasoning skills

Computer Skills:

• Basic computer skills such as Microsoft Word and Excel, experience with electronic medical record, EPIC is preferred

Additional Responsibilities:

• Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
• Maintains confidentiality and protects sensitive data at all times
• Adheres to organizational and department specific safety standards and guidelines.
• Works collaboratively and supports efforts of team members
• Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community

UofL Health Core Expectation:

• Honoring and caring for the dignity of all persons in mind, body, and spirit
• Ensuring the highest quality of care for those we serve
• Working together as a team to achieve our goals
• Improving continuously by listening, and asking for and responding to feedback
• Seeking new and better ways to meet the needs of those we serve
• Using our resources wisely
• Understanding how each of our roles contributes to the success of UofL Health