Front Office Supervisor — Elevate Guest Experience

Donohoe Hospitality Services; Chevy Chase (MD); On-site; USD 30,307 - 31,684; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plans

Paid time off

Hotel room discounts

Daily pay access

Job summary

Donohoe Hospitality Services is seeking a Front Office Supervisor to lead the front desk team at the Courtyard by Marriott Chevy Chase. You will be responsible for ensuring smooth daily operations, managing guest interactions, and leading the team in delivering exceptional service.

The ideal candidate has at least 2 years of experience in front desk or guest services, with 1 year in a supervisory role. This full-time position offers competitive hourly pay and a comprehensive benefits package, including health insurance and paid time off.

Qualifications

• 2+ years of front desk or guest services experience, preferably in a hotel.
• 1+ year in a supervisory role.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Lead the front desk team with confidence and charisma.
• Ensure smooth daily operations from check-ins to check-outs.
• Resolve guest issues with empathy and urgency.

Skills

Front desk or guest services experience

Supervisory experience

Strong communication skills

Conflict resolution skills

Tools

Property management systems (Opera, OnQ)

Job description

Donohoe Hospitality Services is seeking a Front Office Supervisor to lead the front desk team at the Courtyard by Marriott Chevy Chase. You will be responsible for ensuring smooth daily operations, managing guest interactions, and leading the team in delivering exceptional service.

The ideal candidate has at least 2 years of experience in front desk or guest services, with 1 year in a supervisory role. This full-time position offers competitive hourly pay and a comprehensive benefits package, including health insurance and paid time off.