Front Office Supervisor Arlington Homewood Suites

Claremont Corp.; Arlington (MA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Front Office Supervisor to lead the team at a prominent hotel. This role requires a passionate leader who thrives in a fast-paced hospitality environment. You will oversee front desk operations, ensuring exceptional guest experiences while managing staff and collaborating with other departments. The ideal candidate will possess strong organizational and communication skills, with a proven track record in hospitality. Join a dynamic team and enjoy a comprehensive benefits package while making a significant impact in guest relations and team culture.

Benefits

Competitive Wages

Medical and Dental Insurance

Flex Spending Account

Long Term Disability

401(k) Retirement Plan with Employer Match

Vacation and Holiday Pay

Sick Pay

Employee Assistance Program

Tuition Reimbursement

Qualifications

• 1-3 years of supervisory experience in hospitality required.
• Strong communication and organizational skills are essential.

Responsibilities

• Supervise and motivate Front Office staff to ensure excellent service.
• Handle guest complaints and special requests effectively.
• Manage department scheduling and daily operations.

Skills

Organizational Skills

Time Management

Communication Skills

Interpersonal Skills

Proficient in Windows-based Programs

Education

High School Diploma

College Degree

Job description

Join to apply for the Front Office Supervisor Arlington Homewood Suites role at Claremont Companies

FRONT OFFICE SUPERVISOR HOMEWOOD SUITES ARLINGTON, MA $1,000 SIGN-ON BONUS

Join Our Team as a Front Office Supervisor!

Are you a natural leader with a passion for hospitality? Claremont Company is looking for a dynamic and experienced Front Office Supervisor to oversee our front desk operations at the Arlington Homewood Suites. If you are someone who thrives in a fast-paced environment and loves creating memorable guest experiences, we want you on our team!

JOB DESCRIPTION:

The Front Office Manager manages all aspects of the department including but not limited to operations, planning, budgeting, staffing, and payroll in accordance with hotel policies and procedures. The Front Office Manager provides leadership and support to all members of the Front Office.

Key Responsibilities:

1. Lead and Inspire: Supervise and motivate Front Office staff, ensuring they follow the Seven Principles of Service.
2. Guest Relations: Act as the manager on duty, handling complaints, problem-solving, and special requests.
3. Daily Operations: Inform staff of daily activities, VIP arrivals, and special requests. Ensure accommodations meet guest expectations.
4. Scheduling: Take full responsibility for department scheduling and work front desk shifts as needed.
5. Collaboration: Work closely with Housekeeping to enhance guest services and communication.
6. Team Meetings: Hold monthly meetings to keep staff informed and promote a strong team culture.
7. Safety and Compliance: Enforce emergency and safety procedures, ensuring staff are fully trained.
8. Additional Duties: Perform other tasks as assigned to support hotel operations.

Requirements:

1. Experience: 1-3 years in a supervisory role in hospitality.
2. Education: High School diploma required; college degree preferred.
3. Skills: Proficient in Windows-based programs, strong organizational and time management skills, excellent communication and interpersonal abilities.
4. Flexibility: Must be able to work various shifts, including weekends and holidays.
5. Physical Stamina: Ability to bend, lift, and carry up to 30 lbs, and stand/walk for extended periods.

Claremont Company provides a comprehensive benefits and rewards package, including:

1. Competitive Wages
2. Medical and Dental Insurance
3. Flex Spending Account
4. Long Term Disability
5. 401(k) retirement plan with Employer Match
6. Vacation and Holiday Pay
7. Sick Pay
8. Employee Assistance Program
9. Tuition Reimbursement

If you’re ready to lead a dynamic team and make a difference, apply now! Submit your resume and let’s embark on this exciting journey together.

Claremont Companies is an equal opportunity employer. EOE M/F/D/V