Front Office Supervisor

Treasure Island Resort & Casino; Welch Township (MN); On-site; USD 32,000 - 36,000; Full time

Job summary

Treasure Island Resort & Casino seeks a Hotel Operations Supervisor to assist management in overseeing staff, scheduling, training, and ensuring top guest service standards. You will coordinate daily activities and ensure smooth hotel operations in Welch Township, MN.

The role requires a High School Diploma or GED and at least two years of supervisory hotel experience, with strong leadership, communication, and computer skills essential to success.

Qualifications

• High School Diploma or GED required.
• Minimum 2 years supervisory experience in a mid-sized, full-service hotel.
• Excellent written, verbal and interpersonal communication skills.
• Strong leadership and project management abilities.

Responsibilities

• Hire, schedule, train, coach, and evaluate staff with performance reviews.
• Direct daily activities and ensure conformance to standards.
• Run reports and credit checks, ensure accuracy and follow up.
• Resolve guest complaints by communicating with hotel management and others.
• Operate hotel computer systems and ensure system reliability.
• Complete guest reservations and block arrivals for VIPs and special requests.

Skills

Customer service

Leadership

Communication

Project management

Detail oriented

Organizational skills

Multi-tasking

Upselling

Computer literacy

Education

High School Diploma/GED

2 years supervisory experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Hotel management systems

Job description

*Please note: a resume is required for this position*

Pay Rate: $22.50 an hour with $2.00 an hour additional shift differential on swing and grave shift

SUMMARY: Assist management with overseeing staff and ensuring maximum operating efficiency. Responsible for a high level of guest service as described in your departments guest service standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Hire, schedule, train, coach, and evaluate staff and conduct performance reviews
• Direct daily work activities and inspect completed work for conformance to standards
• Run reports and credit checks, ensure accuracy and follow up
• Communicate with hotel management and other departments to resolve guest complaints
• Maintain and trouble shoot hotel computer systems
• Adhere to Hotel Operations Systems & Controls
• Complete guest reservations and registrations and block / assign arrivals for VIPs, select guests, special requests, etc.
• Monitor and maintain daily room sales
• Work with management and other departments to optimize guest occupancy and assure guests well-being and safety
• Answer questions and resolve guest complaints
• Fill-in for management or frontline staff as needed

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Knowledge and Certification

Required:

• High School Diploma/GED
• 2 years supervisory experience preferably in a mid-sized, full-service hotel

Skills

Required:

• Accurate and detail-oriented
• Highly organized and ability to adapt quickly to changing priorities
• Strong computer skills Microsoft Office (Word, Excel and Outlook) Windows and hotel management systems
• Strong project management skills
• Excellent written, verbal and interpersonal communication skills
• Excellent problem solving skills
• Strong leadership skills
• Above average math skills

Abilities

Required:

• Ability to work fast and efficiently
• Ability to follow established dress code policies and practice good personal hygiene
• Ability to interact with guests, coworkers and management in a professional and courteous manner
• Ability to independently complete multiple tasks in a professional manner
• Ability to enthusiastically and professionally sell and / or up-sell property amenities
• Ability to serve both internal and external customers
• Ability to manage control labor costs
• Ability to manage projects in a timely and efficient manner
• Ability to speak in a clear, concise and pleasant voice

REQUIRED TRAINING

• Treasure Island guest service training
• Effectively Handling Harassment training
• Property Management Systems training
• Telecommunications Systems training
• Department orientation, including safety and “Right to Know” training
• Team Member Electronic Communication System training
• Detection of counterfeit money
• Any position-related training as determined by department manager

PHYSICAL DEMANDS

• Must be able to sit for long periods of time with moderate amounts of walking and standing
• Must have a good sense of balance, and be able to bend and kneel routinely
• Must be able to reach and twist routinely
• Must be able to push, pull and grasp objects routinely
• Must have the ability to independently lift up to 5 pounds occasionally
• Must be able to perform repetitive hand and wrist motions
• Must have good eye hand coordination

WORKING ENVIRONMENT

• Work is performed in the Hotel and Pool environment including flashing lights, frequent loud noises and fumes (such as cigarette smoke and chemicals)
• Must be willing to work a flexible schedule (all shifts, weekends and holidays) including on-call availability to cover scheduling shortages
• Extensive computer use
• Occasionally overtime may be required
• Occasionally must deal with angry or hostile individuals
• High volume direct public contact