Front Office Supervisor

Tranquility Bay, Inc.; Northern (KY); Hybrid; USD 38,000 - 50,000; Full time

Job summary

Sanderling Resort is seeking a Front Office Supervisor to uphold service standards and lead the front desk team. You will coach staff on loyalty programs and front desk procedures while maintaining guest satisfaction and brand integrity.

Responsibilities include ensuring quality standards, resolving guest issues, and coordinating with other departments to deliver exceptional service. Strong leadership and multitasking abilities are essential for success in this role.

Qualifications

• Minimum of 1 year supervisory experience.
• Demonstrated leadership skills.
• Ability to multi-task.
• Strong attention to detail and organization.

Responsibilities

• Ensure that the Sanderling quality standards, policies and procedures are properly understood and followed by Front Office staff.
• Assist Front Office Managers in coaching and training front desk staff with guest loyalty programs and service standards.
• Maintain high personal hygiene, behavior and grooming standards of staff.
• Handle guest complaints and comments related to the department tactfully and resolve as necessary.
• Cooperate and coordinate teamwork with other departments.

Skills

Leadership

Multi-tasking

Attention to detail

Team coordination

Job description

Sanderling Resort
1461 Duck Road
Kitty Hawk, NC 27949, USA

Description

RESPONSIBILITIES:

• Ensure that the Sanderling quality standards, policies and procedures are properly understood and followed through by Front Office staff members.
• Assist the Front Office Managers in coaching and training front desk staff with respect to all guest loyalty programs, including all FHR standards of service.
• Ensure and maintain a very high standard of personal hygiene, behavior and grooming /dress standards of staff
• Handle all guest complaints and comments relating to the department tactfully and resolve as necessary
• Ensure that the FHR and Forbes Standards are continuously refreshed, maintained and used effectively
• Cooperate and coordinate teamwork with other departments
• Perform any other reasonable duties as required by the Front Desk Managers or Guest Services Manager.

REQUIREMENTS:

• Minimum of 1 year supervisory experience
• Demonstrated leadership skills
• Ability to multi-task
• Strong attention to detail and organization.
• Ability to work closely and cohesively with other department managers to ensure optimum guest satisfaction.
• Any other duties as assigned.

REPORTS TO:

Front Desk Managers and Guest Services Manager

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.