Front Office Supervisor

Pacific Hotel Management, LLC; Monterey (CA); On-site; USD 49,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with company match

Paid Time Off

Employee Assistance Program

Educational Assistance

Professional development and training

Employee recognition programs

IHG hotel discounts worldwide

Collaborative workplace culture

Job summary

InterContinental The Clement Monterey in Monterey, CA is seeking a Front Office Supervisor to lead the Front Office team in a fast-paced luxury environment. Starting pay is $27.50 per hour with full-time hours.

The role requires supervisory hospitality experience, exceptional guest service, and the ability to develop others while maintaining InterContinental service standards and a positive team culture.

Qualifications

• Minimum High School Diploma or equivalent.
• At least 2 years of hotel supervisory experience, preferably within Front Office or Guest Services.
• Outstanding guest service and leadership skills.
• Strong communication and interpersonal abilities.
• Excellent organizational and problem-solving skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Leading, coaching, and motivating Front Office Agents.
• Delivering exceptional guest service and resolving guest concerns with professionalism.
• Acting as Manager on Duty as assigned.
• Supporting daily Front Office operations, including check-in/check-out, reservations, guest requests, and lobby presence.
• Training and developing team members while promoting InterContinental service standards.
• Monitoring scheduling, labor costs, cash handling, and operational procedures.
• Collaborating with all hotel departments to ensure seamless guest experiences.
• Supporting departmental projects, meetings, and hotel initiatives.

Skills

Leadership

Guest service

Communication

Organizational skills

Problem solving

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Front Office Supervisor (Full-Time) Starting Pay: $27.50 per hour

InterContinental The Clement Monterey- Monterey, CA

Join Our Team on Beautiful Cannery Row! At InterContinental The Clement Monterey, exceptional guest experiences begin with exceptional people. We are seeking an energetic, service-oriented Front Office Supervisor to lead our Front Office team in a fast-paced luxury hospitality environment.

This is an exciting opportunity for a hospitality professional with supervisory experience, outstanding guest service skills, and a passion for developing others. You'll lead by example, inspire your team to deliver personalized service, and help create memorable experiences for every guest from arrival through departure.

What You’ll Do:

As a Front Office Supervisor, you’ll partner with the Director of Rooms and Front Office leadership team to oversee the daily operations of the Front Office while ensuring every guest receives personalized, genuine hospitality from arrival through departure.

Your responsibilities include:

• Leading, coaching, and motivating Front Office Agents
• Delivering exceptional guest service and resolving guest concerns with professionalism
• Acting as Manager on Duty as assigned
• Supporting daily Front Office operations, including check-in/check-out, reservations, guest requests, and lobby presence
• Training and developing team members while promoting InterContinental service standards
• Monitoring scheduling, labor costs, cash handling, and operational procedures
• Collaborating with all hotel departments to ensure seamless guest experiences
• Supporting departmental projects, meetings, and hotel initiatives

What We’re Looking For:

Required Qualifications

• Minimum High School Diploma or equivalent
• At least 2 years of hotel supervisory experience, preferably within Front Office or Guest Services
• Outstanding guest service and leadership skills
• Strong communication and interpersonal abilities
• Excellent organizational and problem-solving skills
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Ability to work a flexible schedule, including evenings, weekends, and holidays

Preferred Qualifications

• Hospitality or Business Management degree
• Prior luxury hotel experience
• Bilingual or multilingual skills
• Hospitality leadership or emotional intelligence training

Why Join InterContinental The Clement Monterey?

We offer more than a job—we offer an opportunity to build a rewarding career with a team committed to excellence. Eligible associates enjoy:

• Competitive pay
• Medical, Dental & Vision Insurance
• 401(k) with company match
• Paid Time Off
• Employee Assistance Program
• Educational Assistance
• Professional development and training
• Employee recognition programs
• IHG hotel discounts worldwide
• A collaborative, supportive workplace culture

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to lift up to 50 pounds
• Ability to push or pull up to 200 pounds
• Ability to bend, stoop, kneel, and navigate stairs as needed

Pacific Hotel Management, LLC is a privately-owned company that manages various hotel brands in the bay area. InterContinental The Clement Monterey is one out of 7 hotels within PHM. Located close to San Francisco, Oakland Airport, UC Berkeley and driving distance to Napa and Sonoma. Our culture is family oriented, friendly, outgoing, competitive and results oriented. All associates work hard every day to achieve guest and associate satisfaction goals, but most importantly, all associates have an inherent passion for hospitality. All of our associates also enjoy an array of benefits and perks such as health insurance, 401k plan, educational assistance program, training, recognition events, travel discounts and more! As part of the Marriott brand, we pursue excellence in everything we do!

The job qualifications listed above are not all inclusive of the essential and non-essential job functions of each position, and are solely a guideline for these positions. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this job summation are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.