Front Office Supervisor

Marcus Hotels & Resorts; Milwaukee (WI); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Front Office Supervisor to join their vibrant team. This role is perfect for individuals who thrive in dynamic environments and are passionate about delivering exceptional guest experiences. You will supervise front desk operations, ensuring smooth check-ins and check-outs while maintaining high standards of customer service. With a commitment to creativity and culture, this position offers a unique opportunity to be part of a renowned hotel that celebrates artistic flair. If you're looking for a place to grow your career and make meaningful connections, this is the perfect opportunity for you.

Benefits

Free meals every shift

Room discounts at properties

Discounts at restaurants and cafes

Discounted parking

Paid time off

Medical, dental and vision insurance

401k with employer match

Employee assistance program

Discounted bus pass program

Two for one movie theater coupons

Qualifications

• Previous supervisory and hotel experience preferred.
• Ability to communicate effectively in English, both verbally and in writing.

Responsibilities

• Supervise front desk staff and ensure daily functions are completed.
• Greet and welcome guests, check them in and out of rooms.
• Handle guest requests and resolve conflicts with patience.

Skills

Customer Service Skills

Communication Skills

Conflict Resolution

Patience and Tact

Education

High School Diploma or Equivalent

Tools

Computer System

Job description

Description

Whether you're an artist at heart or simply thrive in a dynamic environment, Saint Kate is the space that unites us all under one roof. Here at Saint Kate, we celebrate uniqueness and seek candidates from diverse walks of life who are passionate about engaging with the world around them. We're not just offering a job; we're offering a chance to dive into the exciting world of creativity, culture, and connection. If you're seeking career growth and new experiences, we have an opening for a Front Office Supervisor who will be responsible for supervising front desk staff as well as greeting our guests and ensuring they have a unique artistic experience.

Recognized as one of Milwaukee's most esteemed hotels with an elite award repertoire, Saint Kate – The Arts Hotel offers a modern, luxury experience with artistic flair. With a prime location in Milwaukee's Theater District, Saint Kate serves as a creative hub for the city, where every aspect of the hotel is inspired by music, painting, sculpture, and design. As a part of Marcus Hotels & Resorts, we engage a diverse audience of theater enthusiasts, food connoisseurs, and entertainment seekers.

What you will be doing:

• Supervise front desk staff, reservations, and bell staff as needed, ensuring all daily functions from checklist are completed.
• Greet and welcome guests as they arrive at the hotel.
• Check guests in and out of rooms.
• Input and retrieve information routinely from computer system to communicate guest requests. Make appropriate selection of rooms based on guests' needs.
• Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Respond to guest requests and questions regarding area or hotel, outlet information and services as well as handle guest issues and report complaints to management.
• Maintain cash handling accuracy including responsibility for House Bank.
• Other duties as assigned.

What we are looking for:

• Previous supervisory and hotel, customer service, front desk or administrative experience preferred.
• Excellent customer service skills and communication are required.
• Ability to stand and move throughout the front office and continuously perform essential job functions.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergencies.
• High school diploma or equivalent required.

What's in it for you?

• A free, well-balanced meal every shift.
• Room discounts at Marcus Hotels & Resorts properties.
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing and spa.
• Discounted parking and bus pass program.
• “Two for one” movie theater coupons at Marcus Theatres.
• Ability to grow your career, and transfer from one property to another while maintaining your service with the company.
• Paid time off.
• Medical, dental and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer and 401k with employer match.
• And more!

About us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Saint Kate is an equal opportunity employer.