Front Office Supervisor

Beacon Oral Specialists; Falls Church (VA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

401(k) Matching

Health Insurance

Vision Insurance

Life Insurance

Referral Program

Job summary

Beacon Oral Specialists is seeking a compassionate Front Office Administrator for our Falls Church/Merrifield area dental practice. You will manage registrations, verify insurance, schedule appointments, handle calls and emails, and maintain patient records with confidentiality while supporting surgeons and staff.

You thrive in a fast-paced healthcare setting, lead by example, mentor junior staff, and ensure a five-star patient experience from check-in to check-out, while upholding procedures

Qualifications

• Front office professional with compassionate and discrete approach.
• Excellent communication and interpersonal skills.
• Experience in healthcare or dental front desk settings preferred.

Responsibilities

• Lead, mentor, and train front office staff to align with policies.
• Coordinate visits to referring dental offices to build relationships.
• Plan marketing activities and community outreach.
• Coordinate implant/treatment communication between surgeons and referring dentists.
• Verify insurance coverage and explain benefits to patients.
• Greet patients, verify information, and assist with registrations.
• Manage appointment calendar to optimize scheduling.
• Respond to phone calls and emails with accurate information.
• Maintain and secure patient records and confidentiality.
• Assist with office supplies and vendor coordination.
• Deliver five-star patient experiences from check-in to check-out.
• Comply with all policies and maintain a safe, efficient environment.

Skills

Leadership

Communication

Customer service

Time management

Education

High school diploma

Tools

Microsoft Office

Job description

Job Location: Merrifield Oral Surgery, Falls Church, VA

Your new career awaits you...

Job Description

We are looking to hire a front office professional that is compassionate and discrete with superb time management and record-keeping skills. To ensure success, front office receptionists should be confident and professional administrators with fantastic communication and interpersonal skills that will contribute to the efficient day-to- day administration of the healthcare facility. Top candidates will work comfortably under pressure while multi-tasking in a fast-paced environment and can effectively react to patient emergencies.

Responsibilities:

• Leadership: Coach, mentor, and train front office staff to ensure office policies, procedures, customer support expectations, and compliance initiatives are met/maintained. Oversee and manage front office processes to ensure consistency and alignment with practice policies and procedures.
• Dental Office Outreach: Coordinate and conduct regular visits to referring and prospective dental offices to introduce the practice, strengthen existing relationships, share updates, and identify opportunities for collaboration.
• Marketing Initiatives: Plan and coordinate marketing activities, including seasonal office visits, appreciation gifts, lunch-and-learns, educational presentations, open houses, and continuing education events.
• Implant & Treatment Coordination Outreach: Facilitate communication between oral surgeons and referring general dentists regarding implant cases, restorative coordination, treatment planning logistics, and case progression.
• Insurance: Collaborate with patients to verify insurance coverage to include prior authorizations and pre-determination. Assist patients in understanding their insurance benefits and financial responsibilities.
• Patient Reception:Greet patients with a warm and friendly demeanor, ensuring they feel welcomed and comfortable upon arrival. Handle patient registration, verify insurance information, and assist with any necessary paperwork.
• Scheduling:Manage the appointment calendar efficiently to ensure optimal scheduling of patient visits. Coordinate with the oral surgeons and clinical staff to optimize appointment availability and minimize waiting times.
• Telephone and Email Correspondence:Answer incoming phone calls and respond to email inquiries promptly and professionally. Provide accurate information about services, appointments and general office policies.
• Patient Records:Maintain and update patient records with accuracy and confidentiality. Ensure all necessary documentation is complete and organized for easy access by the clinical team.
• Office Coordination:Assist in the coordination of administrative tasks to maintain the smooth operation of the office. This includes ordering office supplies, managing mail, and coordinating with vendors as needed.
• Patient Care and Satisfaction:Strive to deliver a five-star experience with exceptional customer service to all patients, addressing their concerns and resolving any issues that may arise. Ensure a positive patient experience from check-in to check-out.
• Adherence to Policies and Procedures:Comply with all office policies, procedures, and protocols to maintain a safe and efficient working environment. Maintain confidentiality of all doctors, staff, and patient information.

Required Qualifications:

• High school diploma or equivalent is required.
• 5 or more years of experience as a Front Office Administrator, Receptionist, or similar role in a healthcare or dental setting is required.
• 1 or more years of experience leading teams in a medical office setting required.
• Proven background providing exceptional patient support and customer service.
• Driven, organized, and detail oriented in approach to managing responsibilities.
• Proficiency in computer software applications.
• Strong organizational skills and attention to detail to handle patient records, scheduling, and administrative tasks efficiently.
• Professional language and customer service mindset
• Effective written and verbal communication skills
• Ability to use discretion while working with sensitive information.
• Excellent documentation, communication, and Microsoft Office skills
• Passionate about healthcare excellence.

Schedule:

• Monday to Friday, 8 hour shift
• 401(k) Matching
• Health Insurance
• Vision Insurance
• Life Insurance
• Referral Program

Special Requirements:

• Woking in-office is an essential function to this job.
• Physical requirements include sitting, stooping, turning, standing, bending, walking, hearing, reading, writing, and keyboarding, may lift up to 25 lbs.
• This is not an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. Management may require that other or different tasks be performed as assigned.

Beacon Oral Specialists Management, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.