Lead/Supervisor/Office Manager

Beacon Oral Specialists; Jacksonville (FL); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

401(k) Matching

Dental Insurance

Health Insurance

Life Insurance

Vision Insurance

Referral Program

Job summary

Beacon Oral Specialists Management, LLC in Mandarin/Jacksonville, FL is seeking an Office Lead/Supervisor/Manager to coordinate administrative tasks and support surgeons. The role emphasizes excellent patient service, scheduling, policy compliance, and team mentorship to maintain a safe, efficient practice.

This full-time on-site position requires strong MS Office skills, organizational savvy, and the ability to manage office marketing and operations, while guiding staff and coordinating with HR

Qualifications

• High school degree or equivalent required.
• Proven background providing exceptional patient support and customer service.
• Driven, organized, and detail oriented in approach to managing responsibilities.

Responsibilities

• Office Coordination: Coordinate administrative tasks to maintain smooth office operation.
• Surgeon Support: Provide general support to office surgeons.
• Adherence to Policies and Procedures: Comply with all office policies and protect confidentiality.
• Scheduling: Manage work schedules and appointment calendar efficiently.
• Patient Care and Satisfaction: Deliver a five-star patient experience from check-in to check-out.
• Align office policies and procurement to ensure compliance.
• Coach, mentor, and train staff on policies and customer support expectations.
• Manage local marketing for the practice.
• Arrange necessary repairs/maintenance; ensure excellent office conditions.
• Address staff queries regarding office management issues.

Skills

Customer service

Organization

Time management

Communication

Multitasking

Staff training

Education

High school diploma or equivalent

Tools

MS Office

Office equipment (fax, printers, phones)

Job description

Job Location: North Florida Oral & Facial Surgery, Mandarin/Jacksonville, FL

Job Title: Office Lead/Supervisor/Manager

Job Type: Fulltime

Your new career awaits you... Are you looking for a company that you can call home and have opportunities to grow? The Office Supervisor/Manager will coordinate administration duties and office procedures to align an efficient, safe, and productive office environment.

Essential job responsibilities are as follows:

• Office Coordination: Assist in the coordination of administrative tasks to maintain the smooth operation of the office. This includes ordering office supplies, managing mail, and coordinating with vendors as needed.
• Surgeon Support: Provide general support to office surgeons.
• Adherence to Policies and Procedures: Comply with all office policies, procedures, and protocols to maintain a safe and efficient working environment. Maintain confidentiality of all doctors, staff, and patient information. Partner with HR to update and maintain office policies as necessary.
• Scheduling: Manage work schedules and the appointment calendar efficiently to ensure optimal scheduling of patient visits. Coordinate with the oral surgeons and clinical staff to optimize appointment availability and minimize waiting times.
• Patient Care and Satisfaction: Strive to deliver a five-star experience with exceptional customer service to all patients, addressing their concerns and resolving any issues that may arise. Ensure a positive patient experience from check-in to check-out.
• Understand and align office policies and procures to ensure compliance protocols are met.
• Coach, mentor, and train staff to ensure office policies, procedures, customer support expectations, and compliance initiatives are met/maintained.
• Manage marketing for the practice locally.
• Maintain excellent office conditions and arrange necessary repairs/maintenance as needed.
• Address employee’s queries regarding office management issues.

Required Qualifications:

• High school degree or equivalent required.
• Proven background providing exceptional patient support and customer service.
• Driven, organized, and detail oriented in approach to managing responsibilities.
• Hands on experience with fax machines, printers, phones, and MS Office programs.
• Familiarity with scheduling appointments and office marketing.
• Excellent time management skills and ability to multi-task and prioritize work is a MUST.
• Attention to detail and problem- solving skills.
• Excellent written and verbal communication skills.
• A creative mind with an ability to monitor & suggest improvements.
• Strong organizational and planning skills in a fast- paced environment.

Preferred Qualifications:

• Proven experience as an Office Lead, Supervisor, or Manager in a healthcare, dental, or oral surgery practice setting.
• Additional qualifications as an office supervisor or manager will be a plus.
• Knowledge of Dental Insurance plans and procedures preferred.

Schedule:

• Monday – Friday, days shift
• Must be local and able to commute daily.

Benefits:

• 401(k) Matching
• Dental Insurance
• Health Insurance
• Life Insurance
• Vision Insurance
• Referral Program

Special Requirements:

• Working on-site is essential to the function of this position.
• Must be able to stand up to 80% of the time at minimum.
• Physical requirements include driving, flying, sitting, and standing for extended periods of time.
• This is not an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. Management may require that other or different tasks be performed as assigned.

Beacon Oral Specialists Management, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.