Front Office Supervisor

montage; Big Sky (MT); On-site; USD 52,000 - 76,000; Full time

Job summary

Montage International in Big Sky, MT seeks a Front Office Supervisor to lead guest reception, reservations and concierge operations, partnering with the Director of Front Office to manage day-to-day service quality, profitability and staffing in a luxury hotel environment.

Ideal candidates have a Bachelor's degree and 4+ years in customer service with 2-3 years in hotel supervision; proficiency in Opera, Outlook and MS Office is preferred. Experience with Birch street, HotSOS and Rex is a plus.

Qualifications

• Bachelor's degree required.
• At least four years in customer service.
• Two to three years of hotel supervisory experience.
• Proficiency with Word, Excel, PowerPoint, Opera and Outlook.
• Luxury hotel experience preferred.
• Knowledge of BirchStreet, HotSOS and Rex is a plus.

Responsibilities

• Assist in leading guest reception, reservations and concierge operations.
• Support achieving budgeted goals and forecast targets.
• Lead during shifts and manage staffing, training and engagement.
• Ensure exceptional guest service and department operations.
• Collaborate with Front Office leadership to drive profitability.

Skills

Customer service

Guest relations

Leadership

Communication

Problem solving

Business partnership

Education

Bachelor's Degree

Tools

Word

Excel

PowerPoint

Opera

Outlook

BirchStreet

HotSOS

Rex

Job description

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

Front Office Supervisor

SUMMARY

The Front Office Supervisor is responsible for assisting theDirector of Front Officein managing the day-to-day operations forguest reception, guest services, reservations, and concierge;including profitable financial management and proactive strategic leadership. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.

ESSENTIAL FUNCTIONS

Job duties include; although are not limited to:

• Supporting the department operation and providing direct service toguests as needed, leading by example
• Overseeing the arrival and departure experience, ensuring guests expectations are exceeded at all times
• Assisting in creating and implementing profit and flow-through enhancing strategies and programs
• Reviewing daily financial and labor reports; providing suggestions for adjusting the operation as needed to achieve annual budget and forecasts
• Assisting in creating,implementing and executing department trainings, recruiting and innovativepre-shifts
• Assisting in managing associateengagement, scheduling, payroll, counseling and quarterly departmentmeetings
• Supporting the hotel's life-safetysystems and being prepared at all times for emergency situations

QUALIFICATIONS

• Bachelor’s Degree required
• Minimum of four (4) years’ experience in customer service
• Two (2) to three (3) years of hotel supervisory experience
• Advanced skills in Word, Excel, PowerPoint, Opera and Outlook; daily use of nearly all programs will occur
• Luxury hotel experiencestrongly preferred
• Knowledge and experience inusing Birchstreet, HotSOS and Rex preferred

PHYSICAL REQUIREMENTS

Position requires walking and giving direction most of the working day.Must be able to stand and walk for 8 hours a day. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.Must be able to lift up to 25 lbs. on a regular and continuing basis.Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.