Front Office Supervisor

Radiate Hospitality; Belmont (CA); On-site; USD 100,000 - 125,000; Full time

Job summary

A hotel management company in Belmont, California is seeking a Supervisor for their Front Office Team. The ideal candidate will have supervisory experience and know the ins and outs of guest service and hotel operations. Responsibilities include managing guest complaints, training new associates, and overseeing front office activities to ensure a welcoming experience for guests.

Qualifications

• 1+ years of supervisory experience or equivalent front office experience in the hotel industry.
• Prior front desk or hospitality experience preferred.

Responsibilities

• Handle guest complaints and inform the Front Office Manager.
• Coordinate staffing and payroll according to standards.
• Train new associates in front office procedures.
• Monitor service quality and teamwork among associates.
• Oversee check-in and check-out processes for guests.

Skills

Guest service

Problem-solving

Supervisory skills

Knowledge of hotel operations

Job description

What We Look For...

We are looking for a Supervisor to be part of a first-class Front Office Team that provides assistance in the day to day activities of the front office.

The Key Responsibilities:

• Handle guest problems/complaints, keeping Front Office Manager informed or deferring guests to Front Office Manager for handling.
• Be knowledgeable of all duties performed by the Guest Service Associates including computer and cashier systems, as well as the reservations system including room rates and types of accommodations.
• Coordinate staffing and payroll to conform with productivity and budgetary standards.
• Monitor associate productivity and reduces staffing as business demands.
• Monitors service and teamwork on a regular basis and counsels utilizing one-on-one training skills with associates as needed.
• Provide training to new associates at the Front Office.
• Ensure meal breaks are provided for scheduled employees.
• Oversee and participate in the prompt and courteous check-in and check-out of customers ensuring they are properly accommodated; ensure that complete and accurate information is documented on guest records, and that payment methods by guests are correct.
• Demonstrate correct procedures when greeting guests, checking them in and out, serving taxi requests, and/or directing traffic flow in front of the hotel.
• Post all guest charges and payments to guest, master, and house accounts, ensuring such postings and payments are correct.
• Be familiar with local restaurants, tourist attractions, events, as well as the physical layout of the hotel, including guest rooms and their locations, facilities, and amenities, and any onsite events in order to be a source of information to guests and confidently sell hotel to prospective guests.

The Model Qualifications:

• Previous front desk, reservations, and/or hospitality experience preferred.
• Minimum of 1 year of supervisory experience or equivalent front office experience in the hotel industry.

Be Bold. Apply Now.

Like what you see? If interested, please apply now to be considered for this position.