Front Office Strategy Consulting - Service & Support Strategy Manager

PwC; Seattle (WA); On-site; USD 99,000 - 232,000; Full time

Job summary

PwC in Seattle is seeking a Service & Support Strategy Manager within the Customer Consulting team to shape customer-focused strategies that boost client experience and drive revenue. You will lead engagements, mentor staff, and ensure project success while upholding PwC standards and values.

You will guide client teams, analyze engagement processes, and implement sales and service strategies that enhance satisfaction and growth across accounts.

Qualifications

• Bachelor's degree required.
• Minimum 5 years of experience in customer strategy or related advisory role.

Responsibilities

• Develop and implement customer-centric strategies to enhance client engagement and drive growth.
• Analyze customer engagement processes to identify opportunities for improvement and innovation.
• Lead teams in executing sales and service strategies to improve satisfaction and revenue.
• Coach and mentor team members to leverage strengths and deliver on client expectations.
• Use analytical thinking to assess customer needs and craft tailored solutions.
• Manage client relationships to foster trust and long-term partnerships.
• Oversee planning, budgeting, and execution of projects to meet client objectives.
• Encourage adoption of innovative technologies and methodologies in delivery.
• Facilitate cross-functional collaboration to optimize customer acquisition and retention.
• Address conflicts with clients or team members to maintain a productive environment.

Skills

Analytical thinking

Business transformation

Customer relationships

Sales strategy

Change management

Customer service excellence

Strategic questioning

Active listening

Influencer relationships

Customer engagement

Education

Bachelor's degree

Job description

The Opportunity

As a Service & Support Strategy Manager, you will play a pivotal role in our Customer Consulting team, focusing on developing and implementing customer-related strategies that enhance client experiences and drive business growth. Within our Management Consulting practice, you will analyze client needs, craft customer-centric solutions, and provide guidance to elevate customer satisfaction and revenue growth. As a Manager, you will lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff. You are accountable for confirming project success and maintaining standards. Enhancing your leadership style, you motivate, develop, and inspire others to deliver quality. You are responsible for coaching, leveraging team members' unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same. In this role, you will have the opportunity to work closely with clients, analyzing customer engagement processes and developing strategies that improve sales effectiveness. Your efforts will directly contribute to enhancing customer satisfaction and driving revenue growth, making a significant impact within our Sales Strategy go-to-market approach.

Responsibilities

• Developing and implementing customer-centric strategies to enhance client engagement and drive business growth
• Analyzing customer engagement processes to identify opportunities for improvement and innovation
• Leading teams in the execution of sales and service strategies to improve customer satisfaction and revenue growth
• Coaching and mentoring team members to leverage their strengths and deliver on client expectations
• Utilizing analytical thinking to assess customer needs and develop tailored solutions
• Managing client relationships to foster trust and long-term partnerships
• Overseeing the planning, budgeting, and execution of projects to meet client objectives
• Encouraging the adoption of innovative technologies and methodologies to enhance service delivery
• Facilitating cross-functional collaboration to optimize customer acquisition and retention strategies
• Addressing and resolving conflicts or issues with clients and team members to maintain a productive work environment

What You Must Have

• At least a Bachelor's degree
• At least 5 years of experience

What Sets You Apart

• Demonstrating analytical thinking and business transformation skills
• Excelling in customer relationship management and customer strategy
• Utilizing sales strategy and sales management expertise
• Embracing change and demonstrating professional courage
• Developing skills in customer service excellence and service delivery
• Engaging in strategic questioning and active listeningBuilding influencer relationships and fostering customer engagement

The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus.

PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

As PwC is anequal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

Learn more about how we work: https://pwc.to/how-we-work

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.