Front Office Strategy Consulting - Pharma Life Sciences Customer Analytics - Manager

PricewaterhouseCoopers; New York (NY); On-site; USD 99,000 - 232,000; Full time

Job summary

PwC in New York is seeking a Front Office Strategy Consulting Manager to lead customer analytics initiatives for Pharma Life Sciences. You will analyze customer touchpoints, design journey maps, and guide clients toward seamless, personalized experiences that drive satisfaction, loyalty, and advocacy while managing projects and client relationships.

As a Manager, mentor junior staff, coordinate cross-functional teams, and ensure high-quality delivery on time and budget, applying data-driven

Qualifications

• Bachelor's degree required.
• At least 5 years of experience in consulting or customer analytics.

Responsibilities

• Lead customer-centric consulting initiatives to enhance client experiences and drive growth.
• Analyze customer touchpoints and design personalized journey maps.
• Develop and implement customer engagement strategies using data-driven insights.
• Manage client accounts and oversee project planning, budgeting, and execution.
• Coach team members to leverage strengths and deliver quality outcomes.
• Utilize customer data management techniques to optimize service design and delivery.
• Conduct customer journey analysis to identify opportunities for improvement.
• Collaborate with leadership to maintain quality and timelines across projects.

Skills

Customer Experience Strategy

Customer Data Management

Journey Analysis

Customer Segmentation

Mentoring / Coaching

Education

Bachelor's degree

Job description

Industry/Sector

Not Applicable

Specialism

Customer

Management Level

Manager

Job Description & Summary

The Opportunity

As a Front Office Strategy Consulting - Pharma Life Sciences Customer Analytics - Manager, you will specialise in providing consulting services focused on enhancing the overall customer experience. You will analyze customer touchpoints, design customer journey maps, and offer guidance to help clients create seamless and personalized experiences that drive customer satisfaction, loyalty, and advocacy. As a Manager, you will lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff. You are accountable for project success and maintaining standards. Enhancing your leadership style, you motivate, develop, and inspire others to deliver quality. You are responsible for coaching, leveraging team members' unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

In this role, you will work within our Strategy practice, focusing on customer-related strategies and initiatives. You will analyze client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth.

Responsibilities

• - Leading customer-centric consulting initiatives to enhance client experiences and drive business growth
• - Analyzing customer touchpoints and designing personalized journey maps to improve satisfaction and loyalty
• - Developing and implementing customer engagement strategies using data-driven insights
• - Managing client accounts and overseeing project planning, budgeting, and execution
• - Coaching team members to leverage their strengths and deliver quality outcomes
• - Utilizing customer data management techniques to optimize service design and delivery
• - Conducting customer journey analysis to identify opportunities for improvement
• - Collaborating with leadership to maintain consistent quality and timelines across projects
• - Addressing conflicts and engaging in critical conversations with stakeholders to resolve issues
• - Upholding professional standards and reinforcing the firm's code of conduct and independence requirements

What You Must Have

• - At least a Bachelor's degree
• - At least 5 years of experience

What Sets You Apart

• - Preference for at least one of the following fields of study: Computer Engineering, Information CyberSecurity, Computer and Information Science, Information Technology, Management Information Systems, Computer Applications
• - Demonstrating proficiency in Customer Experience (CX) Strategy and Design
• - Utilizing Customer Data Management (CDM) for strategic insights
• - Excelling in Customer Journey Analysis and Customer Segmentation
• - Embracing change and fostering innovation in client engagements
• - Developing skills in Business Process Improvement and Trend Analysis
• - Mentoring team members to enhance their professional growth

Travel Requirements

Up to 60%

The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

Learn more about how we work: https://pwc.to/how-we-work

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.