Front Office Specialist - Training Provided!

Clarkson Eyecare; Cincinnati (OH); On-site; USD 30,000 - 56,000; Full time

Job summary

A leading company in medical practices is seeking a Front Office Specialist to enhance the Total Patient Experience. The candidate will manage patient interactions, ensure efficient office operations, and uphold company policies. This is a full-time position requiring a high school diploma and customer service experience.

Qualifications

• Previous medical office and customer service experience preferred.
• Must have a high school diploma or GED.
• Strong organizational skills and attention to detail.

Responsibilities

• Provide exceptional customer service during patient encounters.
• Manage patient flow and ensure effective communication.
• Complete daily reconciliations and manage cash drawer.

Skills

Customer Service

Communication

Organization

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

Front Office Specialist - Training Provided!

Join to apply for the Front Office Specialist - Training Provided! role at Clarkson Eyecare

Front Office Specialist - Training Provided!

3 days ago Be among the first 25 applicants

Join to apply for the Front Office Specialist - Training Provided! role at Clarkson Eyecare

SUMMARY

A Front Office Specialist is trained to act as the first point of contact, setting the tone for a world class Total Patient Experience. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.

LOCATION: 9525 Kenwood Rd, Cincinnati, OH

• Work is primarily performed in a standard office or clinical setting. However, travel to other locations may be required to carry out essential job duties and responsibilities
  
  

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.
• Provide exceptional customer service during every patient encounter (in person or via phone).
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Answer phones (both external and internal); assure prompt, courteous service at all times.
• Practice urgency at all times with consideration to the patient's time, as well as doctor's time and schedule.
• Double check insurance authorizations to ensure completion and build accurate flow sheets.
• Check out patients and collect correct payments according to procedures.
• Manage patient flow in the office and ensure communication to maximize efficiency and customer service.
• Complete daily reconciliations / close day / countdown cash drawer.
• Comply with all company policies and procedures, including HIPAA.
• General office duties and cleaning to be assigned by the manager.
  
  

QUALIFICATIONS

• Previous medical office experience preferred; previous ophthalmic experience strongly preferred.
• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience
• Favorable result on background check as required by state
• Must be able to provide proof of identity and right to work in the United States
  
  

EDUCATION AND/OR EXPERIENCE

• High school diploma or GED required
  
  

LICENSES AND CREDENTIALS

• None
  
  

SYSTEMS AND TECHNOLOGY

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook
  
  

PHYSICAL REQUIREMENTS

• This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary.
  
  

If you need assistance with this application, please contact [phone]. Please do not contact the office directly – only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

NOTE: Job descriptions are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management right to assign or reassign duties and responsibilities to this job at any time.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Medical Practices

Referrals increase your chances of interviewing at Clarkson Eyecare by 2x

Sign in to set job alerts for “Front Office Specialist” roles.

Cincinnati, OH $51,000.00-$56,000.00 1 day ago

Cincinnati, OH $30,000.00-$50,000.00 8 months ago

Cincinnati, OH $32,000.00-$43,000.00 5 days ago

Cincinnati, OH $32,000.00-$43,000.00 6 days ago

Erlanger, KY $40,000.00-$50,000.00 2 years ago

Remote Data Entry Clerk - Typing - Part Time Entry

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.