Front Office Specialist - TCP Westwood

Texas Children's Hospital; Houston (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Texas Children's Hospital seeks a Front Office Specialist I to coordinate patient scheduling and visitor interactions at their Westwood location in Houston. The role emphasizes providing excellent customer service and involves managing appointment schedules, patient check-ins, and electronic documentation. Ideal candidates will have a high school diploma with relevant office experience and demonstrate strong communication skills while adhering to professional standards.

Qualifications

• 1 year related experience in an office like setting.
• Demonstrates SMILES and AIDET philosophies.
• Acknowledges and informs customers effectively.

Responsibilities

• Greets patients and visitors using Creating SMILES philosophies.
• Schedules appointments and verifies patient information.
• Enters data into electronic health record.

Skills

Customer Service

Typing

Filing

Multiline Telephone

Education

HS diploma or GED

Job description

Talent Area: Administrative Support

Full/Part Time: Full time

Location: Houston, TX, US

Shift: Days

Job ID: 416649

We are searching for a Front Office Specialist I at ourWestwood location-- someoneto coordinate and perform the scheduling of patients, receive and greet visitors, answer and handle incoming calls, coordinate the referral process, enter accurate billing information into system and transmit accurate claims.

Think you’ve got what it takes?

• Ability to provide excellent customer service, to act in a professional manner, to type, to file, to use a multi-line telephone, computer, fax and copier

Qualifications:

• HS diploma or GED
• I year related experience in an office like setting

Demonstrates SMILES and AIDET philosophies to patients, families and coworkers

• Acknowledges the customer
• Identifies self
• Keeps customers informed by explaining all tasks, processes and procedures
• Thanks the customer
• Adheres to Standards of Behavior
• Tasks are measured by observation of evaluator

Responsibilities:

• Greets patients and visitors upon arrival utilizing Creating SMILES philosophies and AIDET principles.
• Assists patients with check in/check out.
• Schedule appointments
• Verifies accurate patient demographic information with each visit
• Enters data into electronic health record and electronic billing system
• Answers telephone within three (3) rings and directs calls per practice protocol.
• Enters hospital charges into electronic billing system with 100% accuracy and within timelines established
• Balances payments received daily.
• Documents eligibility in the electronic health record per practice protocol.
• Identifies and documents network providers for appropriate referral.
• Notifies provider when no provider in network is available.
• Completes paperwork and documentation for authorized referrals within two (2) business days.
• Enters referrals into electronic health record within two (2) business days of receiving request from provider.
• Assists patients, per practice protocol, in setting appointments for referred services.
• Assists patients, per practice protocol, who have emergencies or have self-referred without prior authorization.

About Texas Children’s

Texas Children’s Pediatrics is the nation’s largest primary pediatric care network with more than 200 physicians dedicated to the health care needs of infants to teenagers in over 50 locations throughout the greater Houston area. As part of our goal to build a community of healthy children, Texas Children's Pediatrics Community Cares Program provides trusted, high-quality pediatric medical services for children who otherwise would seek care from emergency centers or possibly go without care or treatment due to low family incomes and/or lack of health insurance.

To join our community of 14,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.