Front Office Specialist - Primary Care Avalon Health Park

Wellstar Health System; Alpharetta (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Wellstar Health System is seeking a Front Office Specialist to deliver exceptional patient service. You will greet patients, register them, handle phones, schedule visits, and assist with cash handling and administrative duties that support the practice.

The role emphasizes teamwork to achieve patient experience and financial goals. Applicants should have a High School Diploma or GED and at least 2 years of front office experience in healthcare, with strong customer service skills and

Qualifications

• High School Diploma or GED required.
• Minimum 2 years of administrative front office experience in a physician practice or healthcare setting preferred.
• Previous customer service experience is required.

Responsibilities

• Greet patients and guests, register at check-in and check-out.
• Answer phones, schedule appointments, and manage non-clinical tasks in the EHR.
• Collect co-pays and post payments, balance cash and prepare daily close.
• Remind patients of appointments and coordinate with clinical staff.

Skills

Customer service

Administrative support

Patient scheduling

Cash handling

Education

High School Diploma or GED

Tools

Experion EHR

Job description

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift

Various (United States of America)

Job Summary

The Front Office Specialist (FOS) is responsible for illustrating exceptional customer service and focus to WellStar's patients and customers. This includes greeting customers, registering patients at check-in and check out, answering telephones, scheduling appointments, cash management, and/or administrative functions that support the practice's operations. The FOS is an important team member in achieving patient experience, employee engagement, and financial goals. This position is considered a highly functioning position where the team member must be able to multi-task while at the same time communicate with various customers.

Core Responsibilities And Essential Functions

Customer Service:

• a. In Adherence to our AIDET principles, the FOS will greet patients and guests in a warm, friendly manner in person or on the telephone; identifying self and practice.
• b. Answering incoming calls; directing to appropriate personnel, taking messages when appropriate within the EHR, handling non-clinical processes, and scheduling patient appointments as requested.
• c. Communicating quickly and often with patients, if there is a delay or wait for patient care.
• d. Working with both clinical staff and providers in a team approach.
• e. Managing patient call wait times; being alert to queues in the system, responding to voicemails and messages timely, offer options to call patients back, if they are on hold too long

Operations/Revenue Cycle:

• a. Registering/scheduling patients for appointments; ensuring patient insurance eligibility through Experion, checking in patients, scanning insurance cards and ID into the EHR, and ensuring completion of all necessary paperwork.
• b. Collecting co-pays and any outstanding balances, adherence to the WMG LD90 cash management policy.
• c. Managing cash allowance; verifying opening balance, ensuring all correct change and collections are made and accounted for, accurately balancing superbills/posting report with bank bag for each daily close.
• d. Checking patients out; collecting any deductibles or self pay account balances, setting up payment arrangements on balances, and/or scheduling next appointment visits
• e. Contacting patients for appointment reminders

Administrative:

• Coordinating with the clinic for pharmaceutical representatives, visitors, sample pick-ups, and other clinic requests
• Other duties as assigned by management.

Required Minimum Education

High School Diploma / GED General

Required Minimum Experience

2 years administrative front office experience in a physician practice or health care setting is Preferred

Required Minimum Skills

Previous customer service experience is Required

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.