Front Office Specialist - Primary Care - 4441 Far Hills Ave. - Kettering - FT

Kettering Health; Kettering (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider is seeking a Front Office Specialist to provide essential administrative support in a busy medical practice. This full-time role involves greeting patients, managing phone calls, and ensuring efficient office operations. Ideal candidates will have a high school diploma and strong communication skills, with preference given to those with prior experience in a medical setting.

Qualifications

• High School Diploma or equivalent required.
• Previous front office experience preferred.
• Good communication skills and ability to relate well with staff.

Responsibilities

• Provides administrative support throughout the practice.
• First point of contact for the office, handling calls and greeting patients.
• Check-out functions including review of encounter forms and scheduling follow-ups.

Skills

Communication

Confidentiality

Patience

Tactfulness

Education

High School Diploma or equivalent

Tools

Electronic Medical Records

Word Processing

Job description

Front Office Specialist - Primary Care - 4441 Far Hills Ave. - Kettering - FT

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Overview

Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the healthcare experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of healthcare professionals, or serving others through international outreach.

Campus Overview

• Our elite medical group employs more than 700 providers, including physicians and advanced practice providers, throughout the Greater Dayton and Cincinnati areas.
• Our patients have access to a multidisciplinary professional team to meet all their healthcare needs. From primary care to brain and spine surgery, we provide an extensive range of specialties and expertise, in over 200 locations and ten counties.
• Working collaboratively across specialties, we offer patients a team-based model of care in which the patient is the most important member of the healthcare team.

Responsibilities & Requirements

Under the supervision of the provider and/or practice leader, provides administrative support throughout the practice. This position is typically the first point of contact (phone and in-person) for the office. Responsibilities include answering, handling, and screening incoming calls; greeting and registering patients; filing and preparing charts; check-out functions including review of encounter forms, collection of co-payments, scheduling follow-ups, and day-end reconciliation duties.

Job Requirements

• High School Diploma or equivalent.
• Previous front office experience or background in general office work.
• Ability to maintain confidentiality and discretion.
• Patience, courtesy, and tactfulness.
• Good communication skills and ability to relate well with staff, departments, and the public.
• Ability to follow directions, accept orders, and perform repetitive tasks.
• Computer literacy in word processing and email.

Preferred Qualifications

• 1-year experience in a medical/physician office setting preferred.
• Experience with electronic medical records preferred.
• Knowledge of medical terminology preferred.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Hospitals and Health Care