Front Office Specialist - Primary Care - 2145 N Fairfield Rd - Beavercreek - FT

Kettering Medical Center; Beavercreek (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

Kettering Medical Center is seeking an Administrative Support professional to join their team. The role involves providing front office support, handling patient registration, managing phone inquiries, and performing day-end reconciliation duties. Ideal candidates will possess a high school diploma, have previous experience in a medical office, and demonstrate strong communication skills. The job offers an opportunity to work in a collaborative healthcare environment, contributing to high-quality patient care.

Qualifications

• 1-year experience in a medical/physician office setting preferred.
• Knowledge of medical terminology preferred.
• Computer literate in use of word processing and email.

Responsibilities

• Provides administrative support throughout the practice.
• First point of contact for phone and in-person queries.
• Responsible for answering and screening incoming calls.

Skills

Communication

Confidentiality

Customer Service

Education

High School Diploma or equivalent

Tools

Electronic Medical Records

Word Processing

Job description

Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Kettering Physician Network

+ Our elite medical group employs more than 700 providers, including physicians and advanced practice providers, throughout the Greater Dayton and Cincinnati areas.

+ Our patients have access to a multidisciplinary professional team to meet all their healthcare needs. From primary care to brain and spine surgery, we provide an extensive range of specialties and expertise, in over 200 locations and ten counties.

+ Working collaboratively across specialties, we offer patients a team-based model of care in which the patient is the most important member of the healthcare team.

Under the supervision of the provider and/or practice leader, provides administrative support throughout the practice. This position is typically the first point of contact (phone and in-person) for the office. This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; day-end reconciliation duties.

Job Requirements:

+ High School Diploma or equivalent.

+ Previous front office experience or background in general office work.

+ Must be able to maintain confidentiality/discretion.

+ Must be patient, courteous, and tactful.

+ Ability to communicate and relate well with office staff, ancillary departments and the public.

+ Ability to follow direction, accept orders and perform repetitive tasks.

+ Computer literate in use of word processing and email.

+ 1-year experience in a medical/physician office setting preferred

+ Experience in electronic medical records preferred.

+ Knowledge of medical terminology preferred.

Requisition Number: 2023-44327

Shift: First Shift

Name: 785487 - SOIN FAMILY MEDICINE CTR

External Company URL: http://www.ketteringhealth.org/

Street: 2145 N. Fairfield Road

FTE: 80 Hours Per Pay Period/FTE 1.0