Front Office Specialist - No weekends

rak; Louisville (KY); Vor Ort; USD 19.000 - 25.000; Vollzeit

Benefits dieser Stelle

Full Benefits Package - Medical,Vision

401k + Employer Matching

Paid Time Off and Paid Holidays

Paid Maternity Leave

Competitive Base Pay

Zusammenfassung

Retina Associates of Kentucky is seeking a Medical Receptionist (Patient Coordinator) to greet and assist patients, verify insurance, and coordinate visits. The role supports front-desk operations, manages scheduling, and ensures a smooth patient experience across offices within the ophthalmology department.

The ideal candidate has a High School diploma or GED and strong customer-service skills, with proficiency in MS Office.

Qualifikationen

• High school diploma or GED required.
• 1 year of related experience and/or training preferred.
• Strong customer service and communication skills essential.

Aufgaben

• Facilitate patient flow and check-in/check-out efficiently.
• Verify medical and vision insurances and collect payments when required.
• Answer inquiries via phone, email, and in person with courtesy and professionalism.
• Communicate effectively with patients, doctors, and management to support operations.

Kenntnisse

Customer service

Interpersonal skills

Communication

Teamwork

Ausbildung

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Jobbeschreibung

Title: Medical Receptionist (Patient Coordinator)

Company: Retina Associates of Kentucky

Location: Louisville, KY

Travel: You will regularly travel to our other offices within 1 hour of Louisville. Please only apply if you are willing to travel on a regular basis. We do pay mileage reimbursement if using personal vehicle!

Perks:

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off and Paid Holidays
• Paid Maternity Leave
• Competitive Base Pay

Hours:

Full Time

Our office is open Monday-Friday 7:00am-5:30pm.

Your shifts will fall within those hours.

You may need to work a little earlier and/or later as needed.

Requirements:

• High School Diploma or GED Equivalent
• Favorable result on Background Check
• Basic computer skills
• Strong customer service skills
• Excitement to learn and grow

Essential Functions:

• Facilitate patient flow
• Verify medical and vision insurances
• Effectively communicate with patients, doctors, and managers
• Answer inquiries through phone, email, and in person requests

Company: Retina Associates of Kentucky

Job Title: Patient Coordinator

Department: Ophthalmology

Reports To: Patient Coordinator Supervisor

Location: This position is located in Lexington, KY.

SUMMARY

A Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient's visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
• Answer phones (both external and internal); assure prompt, courteous service at all times
• Practice urgency at all times with patients' time, as well as Doctor's time and schedule
• Manage patient flow in the office
• Knowledge of common fees charged for common visits and collect correct payments
• Complete daily reconciliations / close day / countdown cash drawer
• General office duties and cleaning to be assigned by manager

QUALIFICATIONS

• Ability to interact with all levels of employees in a courteous, professional manner at all times
• Desire to gain industry knowledge and training
• Demonstrates initiative in accomplishing practice goals
• Ability to grow, adapt, and accept change
• Consistently creating a positive work environment by being team-oriented and patient-focused
• Commitment to work over 40 hours to meet the needs of the business
• Reliable transportation that would allow employee to go to multiple work locations with minimal notice

EDUCATION AND/OR EXPERIENCE

• Minimum Required: High school diploma or general education degree (GED)
• Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience

LICENSES AND CREDENTIALS

• Minimum Required: None

SYSTEMS AND TECHNOLOGY

Proficient in Microsoft Excel, Word, PowerPoint, Outlook

PHYSICAL REQUIREMENTS

This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25-50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity-including color, depth, peripheral vision, and the ability to adjust focus-is required 100% of the time. Occasional driving or climbing may also be necessary.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.