Front Office Specialist - Neurosurgery - Austell

Wellstar Health Systems; Austell (GA); On-site; USD 32,000 - 48,000; Full time

Job summary

WellStar Health System is seeking a Front Office Specialist to deliver exceptional customer service to patients and guests. You will greet patients, register at check-in, schedule appointments, handle phone calls, and support front desk operations in a fast-paced clinic.

Requirements include a High School Diploma, 1–2 years of admin front office experience in healthcare, proficiency with computers and medical terminology, and knowledge of insurance filing.

Qualifications

• High School Diploma or GED required.
• 1-2 years administrative front office experience in a physician practice or health care setting preferred.
• All certifications are required upon hire unless otherwise stated.

Responsibilities

• Registering/scheduling patients for appointments; verifying insurance eligibility.
• Collecting co-pays and balances and handling cash per policy.
• Answering calls, directing to appropriate personnel, and supporting front desk operations.
• Greet patients in a warm, professional manner and coordinate with clinical staff.

Skills

Computer skills

Medical terminology

Insurance filing

Verbal and written communication

English language

Education

High School Diploma / GED

Tools

Experion

Job description

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.Internal Compensation GradeG16Work ShiftDay (United States of America)Job Summary: The Front Office Specialist (FOS) is responsible for illustrating exceptional customer service and focus to WellStar's patients and customers. This includes greeting customers, registering patients at check-in and check out, answering telephones, scheduling appointments, cash management, and/or adiminstrative functions that support the practice's operations. The FOS is an important team member in achieving patient experience, employee engagement, and financial goals. This position is considered a highly functioning position where the team member must be able to multi-task while at the same time communicate with various customers.

Core Responsibilities and Essential Functions

Customer Service

• a. In Adherence to our AIDET principles, the FOS will greet patients and guests in a warm, friendly manner in person or on the telephone; identifying self and practice.
• b. Answering incoming calls; directing to appropriate personnel, taking messages when appropriate within the EHR, handling non-clinical processes, and scheduling patient appointments as requested.
• c. Communicating quickly and often with patients, if there is a delay or wait for patient care.
• d. Working with both clinical staff and providers in a team approach.
• e. Managing patient call wait times; being alert to queues in the system, responding to voicemails and messages timely, offer options to call patients back, if they are on hold too long

Operations/Revenue Cycle

• a. Registering/scheduling patients for appointments; ensuring patient insurance eligibility through Experion, checking in patients, scanning insurance cards and ID into the EHR, and ensuring completion of all necessary paperwork.
• b. Collecting co-pays and any outstanding balances, adherence to the WMG LD90 cash management policy.
• c. Managing cash allowance; verifying opening balance, ensuring all correct change and collections are made and accounted for, accurately balancing superbills/posting report with bank bag for each daily close.
• d. Checking patients out; collecting any deductibles or self pay account balances, setting up payment arrangements on balances, and/or scheduling next appointment visits
• e. Contacting patients for appointment reminders

Administrative

Coordinating with the clinic for pharmaceutical representatives, visitors, sample pick-ups, and other clinic requests

Other duties as assigned by management. Performs other duties as assigned

Complies with all WellStar Health System policies, standards of work, and code of conduct.

Required Minimum Education

High School Diploma / GED General

Required Minimum License(s) and Certification(s)

All certifications are required upon hire unless otherwise stated.

Required Minimum Experience

1-2 years administrative front office experience in a physician practice or health care setting Preferred and Previous customer service experience Required

Required Minimum Skills

• Computer skills essential.
• Medical terminology including coding needed (CPT-4, ICD-9, and HCPCS) preferred.
• Knowledge of insurance filing and requirements.
• Strong verbal and written communication skills.
• Must be able to communicate and understand verbal and written English language and display a positive attitude while working in a team setting.

We'd like to invite you on a career journey like no other! In return for your contributions, we'll help you make the most of all life's moments - on and off the job. Wellstar Total Rewards is designed to provide for your total well-being, including: Your Wellness, Your Pay, Your Future, Your Joy. We think it's pretty simple - we care for our team members and our team members care for the community. Make a difference in patients' lives... and your own! Here, it's more than healthcare - it's CareerCare!