Front Office Specialist II - TCUC West Campus

Texas Children's Hospital; Houston (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

Texas Children's Hospital is seeking a Front Office Specialist II for its Urgent Care in Houston. This role combines clinical and non-clinical tasks including patient data collection and care provision. Ideal candidates will have a High School Diploma, BLS certification, and experience in a similar setting. Join a team committed to providing high-quality pediatric care in a fast-paced environment.

Qualifications

• High School Diploma or equivalent required.
• Graduation from a medical assisting or emergency medical technician program preferred.
• Basic Life Support (BLS) certification required.

Responsibilities

• Assist in collecting patient/family data including vital signs.
• Provide general patient care and administer medications.
• Perform reception duties and maintain medical records.

Skills

Clinical duties

Patient care

Data collection

Reception duties

Education

High School Diploma or equivalent

Graduation from medical assisting or EMT program

Basic Life Support (BLS) certification

Job description

Position: Front Office Specialist II - TCUC West Campus

Talent Area: Administrative Support

Location: Houston, TX, US

Department: TC Urgent Care - Fairfield

Shift: 2p-11p

Job ID: 417469

We are seeking a Front Office Specialist II Urgent Care — someone who thrives in a fast-paced environment. This role involves both clinical and non-clinical duties, including gathering patient information, assessing needs, and providing direct care to patients. The specialist will collaborate with the healthcare team to deliver appropriate care for low-acuity pediatric patients.

Job Duties & Responsibilities

• Assist in collecting patient/family data, including biophysical, psychosocial, developmental, cultural, and environmental information per site protocol.
• Record vital signs, height/weight, and reason for visit; graph data according to protocol.
• Document current medications, allergies, and other relevant information accurately.
• Use scripting where appropriate and adhere to standards of behavior.
• Coordinate referrals, ensuring families have contact information and necessary documentation.
• Provide general patient care, administer medications and immunizations, and collect specimens for laboratory testing.
• Perform reception duties, screen phone calls, review billing information, and process patient payments.
• Maintain the integrity of medical records and monitor patient and practice data.
• All candidates must undergo respiratory fit testing to ensure workplace safety.

Skills & Requirements

• High School Diploma or equivalent required.
• Graduation from a medical assisting or emergency medical technician program preferred.
• Basic Life Support (BLS) certification from the American Heart Association required.
• Minimum of 2 years related experience required.

About Texas Children’s

Texas Children’s Urgent Care provides high-quality, efficient, and affordable after-hours pediatric care across Houston and South Austin. Staffed by board-certified pediatricians, we treat a wide range of common pediatric conditions and perform procedures such as injections, breathing treatments, fracture care, IV fluids, lab services, and x-ray on-site.

Join our team of over 14,000 dedicated members. Visit texaschildrenspeople.org for career opportunities.

Texas Children’s is an equal opportunity employer, committed to diversity and inclusion in the workplace.