Front Office Specialist I- TCP Conroe

Texas Children's Hospital; Conroe (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Texas Children's Hospital is seeking a Front Office Specialist in Conroe. This role involves scheduling patients, greeting visitors, and ensuring accurate billing. Ideal candidates will have excellent customer service skills and a high school diploma or GED. Join a dedicated team focused on pediatric care.

Qualifications

• 1 year of related experience in an office-like setting.

Responsibilities

• Greets patients and visitors upon arrival.
• Schedules appointments and verifies patient information.
• Enters data into electronic health record and billing system.

Skills

Customer Service

Bilingual (Spanish)

Education

HS diploma or GED

Job description

Talent Area: Administrative Support

Full/Part Time: Full time

Shift: Days

Job ID: 417334

We are searching for a Front Office Specialist at our Conroe location — someone to coordinate and perform the scheduling of patients, receive and greet visitors, answer and handle incoming calls, coordinate the referral process, enter accurate billing information into the system, and transmit accurate claims.

Think you’ve got what it takes?

• Ability to provide excellent customer service, act professionally, type, file, and use a multi-line telephone, computer, fax, and copier.

Qualifications:

• HS diploma or GED
• 1 year of related experience in an office-like setting
• Bilingual (Spanish) preferred but not required

Demonstrates SMILES and AIDET philosophies to patients, families, and coworkers

• Acknowledges the customer
• Identifies self
• Keeps customers informed by explaining all tasks, processes, and procedures
• Thanks the customer
• Adheres to Standards of Behavior
• Tasks are measured by observation of evaluator

Responsibilities:

• Greets patients and visitors upon arrival utilizing SMILES philosophies and AIDET principles.
• Assists patients with check-in/check-out.
• Schedules appointments.
• Verifies accurate patient demographic information with each visit.
• Enters data into electronic health record and electronic billing system.
• Answers telephone within three (3) rings and directs calls per practice protocol.
• Enters hospital charges into electronic billing system with 100% accuracy and within established timelines.
• Balances payments received daily.
• Assesses patient’s eligibility for referral by verifying coverage with payer prior to initiating referral.
• Documents eligibility in the electronic health record per practice protocol.
• Identifies and documents network providers for appropriate referral.
• Notifies provider when no provider in network is available.
• Completes paperwork and documentation for authorized referrals within two (2) business days.
• Enters referrals into electronic health record within two (2) business days of receiving request from provider.
• Assists patients, per practice protocol, in setting appointments for referred services.
• Assists patients, per practice protocol, who have emergencies or have self-referred without prior authorization.

About Texas Children’s

Texas Children’s Pediatrics is the nation’s largest primary pediatric care network with more than 200 physicians dedicated to the health care needs of infants to teenagers in over 50 locations throughout the greater Houston area. As part of our goal to build a community of healthy children, Texas Children's Pediatrics Community Cares Program provides trusted, high-quality pediatric medical services for children who otherwise would seek care from emergency centers or possibly go without care or treatment due to low family incomes and/or lack of health insurance.

To join our community of 14,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status, or any other protected status unrelated to the performance of the work involved.