Front Office Specialist - Digestive Health @ Cherokee Health Park

Wellstar Health System; Holly Springs (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

Wellstar Health System is seeking a Front Office Specialist for Cherokee Health Park. This role focuses on providing excellent customer service, managing patient interactions, and supporting administrative operations. Candidates should have a high school diploma and 1-2 years of relevant experience in a healthcare setting.

Qualifications

• 1-2 years in a healthcare front office or similar setting.
• Customer service experience required.

Responsibilities

• Greet patients and guests, manage appointments, and handle calls.
• Register patients, verify insurance, and manage cash.
• Coordinate with clinic representatives and perform administrative duties.

Skills

Customer Service

Communication

Team-oriented

Knowledge of Medical Terminology

Proficient in Computer Use

Education

High School Diploma or equivalent

Job description

Front Office Specialist - Digestive Health @ Cherokee Health Park

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Job Summary

The Front Office Specialist (FOS) is responsible for providing exceptional customer service to WellStar's patients and customers. This includes greeting patients, registering at check-in and check-out, answering phones, scheduling appointments, managing cash, and supporting administrative functions essential to the practice's operations. The FOS plays a key role in achieving patient experience, employee engagement, and financial goals. The position requires multitasking and effective communication with various customers.

Facility: Cherokee Health Park

Core Responsibilities and Essential Functions:

1. Customer Service:
   • Greet patients and guests warmly, following AIDET principles, in person or on the phone.
   • Answer calls, direct to appropriate personnel, take messages, handle non-clinical processes, and schedule appointments.
   • Communicate delays or waits to patients promptly.
   • Collaborate with clinical staff and providers.
   • Manage patient call wait times and respond to voicemails timely, offering callbacks when needed.
2. Operations/Revenue Cycle:
   • Register and schedule patients, verify insurance eligibility, scan insurance cards and IDs, and complete necessary paperwork.
   • Collect co-pays and outstanding balances, adhering to cash management policies.
   • Manage cash drawer, verify balances, and balance reports daily.
   • Check patients out, collect balances, set up payment plans, and schedule follow-up appointments.
   • Send appointment reminders to patients.
3. Administrative:
   • Coordinate with the clinic for representatives, visitors, sample pickups, and other requests.
   • Perform other duties as assigned by management.

Ensure compliance with all WellStar policies, standards, and conduct.

Minimum Education: High School Diploma or equivalent

Minimum Experience: 1-2 years in a healthcare front office or similar setting; customer service experience required

Skills: Proficient in computer use, knowledge of medical terminology (preferred), insurance filing, strong communication skills, positive attitude, team-oriented.