Patient Service Specialist

Concentra; Blaine (MN); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

401(k) match

Medical, Vision, Prescription, Telehe​

Dental Plans

Life & Disability Insurance

Paid Time Off & Extended Illness Days

Referral Bonus Program

Tuition Reimbursement

Commuter Benefits

Dependent Care Spending Account

Employee Discounts

Job summary

Concentra is seeking a patient-focused front desk coordinator in Minnesota to greet patients, manage check-in/check-out, and coordinate with providers and clients. The role emphasizes HIPAA compliance, accurate paperwork, and exceptional customer service in a fast-paced clinical setting.

You will handle appointment reminders, referrals, and daily administrative tasks while maintaining a neat facility and adhering to state occupational medicine guidelines.

Qualifications

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills with tact and professionalism
• Ability to handle sensitive and confidential information (HIPAA/PHI) per laws and policies
• Effective communication with employers, patients, providers, and employees
• Maintain working relationships across all levels of staff
• Proficient in Microsoft Office (Word, Excel, Outlook) and data entry

Responsibilities

• Greet patients and visitors
• Communicate wait times to patients and direct them accordingly
• Obtain authorization to process patients for services
• Check in patients using the patient management system
• Explain forms to patients and ensure proper completion
• Answer phone lines and direct callers
• Contact patients about appointments, rescheduling, or cancellations
• Check out patients and distribute records
• File paperwork and medical records
• Maintain inventory of office supplies and forms
• Disseminate paperwork to outside parties
• Follow HIPAA guidelines and safety rules
• Attend staff meetings
• Participate in training
• Process referrals including checkout and education
• Assist in daily administrative functions
• Maintain a neat, clean facility appearance
• Use reporting tools to scan and distribute employer results
• Review transcriptions and enter charges
• Perform medical assistant duties as assigned by leadership

Skills

_service_mindset

attention_to_detail

sense_of_urgency

initiative_and_flexibility

effective_communication

professionalism

Microsoft_Office

Education

High School Diploma or GED

Job description

Overview

Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.

Responsibilities

• Greet patients and visitors
• Communicate wait times to patients and direct them accordingly
• Obtain authorization, as needed, to process patients for services
• Check in patients using appropriate patient management system
• Explain all required forms to patients and ensure proper completion of all paperwork
• Answer incoming telephone lines and direct the caller accordingly
• Contact patients regarding appointment reminders, rescheduling, or cancellations.
• Check out patients in appropriate patient management system and distribute records
• File paperwork, medical records, and correspondence
• Maintain inventory of office supplies and printed forms
• Manage dissemination of all paperwork to outside parties including non-injury, custody, and control forms
• Follow HIPAA guidelines and safety rules
• Attend center staff meetings
• Participate in initial and ongoing training as required
• Complete processing of patient referrals including accurate checkout, paperwork processing, patient education, and communication with Client Support Group
• Assist Center Operations Director or other leader in managing daily administrative functions
• Assist in maintaining a neat, clean, and orderly appearance throughout the facility
• Use employer reporting tool to scan and distribute employer results and paperwork
• Review clinician transcriptions and enter applicable charges via internal charge entry system.
• Perform some medical assistant duties such as breath alcohol tests, drug screens, TB skin test reads and/or other duties as assigned/approved by medical leadership

Qualifications

• Education Level: High School Diploma or GED
• Job-Related Experience: 6 months to 1 year
• Working knowledge of state-specific occupational medicine requirements preferred
• Job-Related Skills/Competencies:
  • Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
  • Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
  • Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
  • The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
  • Demonstrated effective communication and interaction with employers, patients, providers, and other employees
  • Demonstrated ability to maintain working relationship with all levels of employees
  • Demonstrated excellent customer service skills
  • Demonstrated intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications
  • Ability to perform all aspects of front office operations
  • Drive to achieve or exceed established service standards

Additional Data

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off & Extended Illness Days Offered
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts

This position is eligible to earn a base compensation rate in the state range of $17.89 to $23.26 hourly depending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority.

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regard