Front Office Specialist and Medical Assistant - Delhi Township, OH

TriHealth; Ohio; On-site; USD 30,000 - 45,000; Full time

Job summary

TriHealth seeks a Front Office Specialist / Medical Assistant for a role combining front and back-office duties to ensure efficient patient care. The position offers professional development, a competitive sign-on bonus, and benefits, emphasizing teamwork and quality healthcare. Ideal candidates will have strong communication and multitasking skills.

Benefits

Competitive sign-on bonus of $1,000

Comprehensive health, dental, and vision insurance

Retirement plan with employer contributions

Paid time off and holiday pay

Professional development opportunities

Qualifications

• 1-2 years of experience in a related field.
• Motivation and commitment to quality healthcare.
• Flexibility and strong team player skills.

Responsibilities

• Manage scheduling, registration, and insurance verification.
• Document patient interactions in electronic health records.
• Assist with medical procedures for patients.

Skills

Proficiency in vital signs assessment

Medical records management

Patient check-in/triage

Education

High school diploma or equivalent

Registration as a Medical Assistant

Job description

Job Overview: TriHealth is seeking a Front Office Specialist / Medical Assistant who is cross-trained to perform both front and back-office responsibilities, ensuring efficiency and continuity in patient care. This role requires a proactive team player who demonstrates flexibility, motivation, and a commitment to quality healthcare. Minimum Job Requirements: High school diploma or equivalent Registration as a Medical Assistant (if applicable) 1-2 years of experience in a related field Proficiency in vital signs assessment, EKG, charge entry, medical records management, and patient check-in/triage Benefits & Perks: Competitive sign-on bonus of $1,000 for external qualified candidates only with one-year work commitment. Comprehensive health, dental, and vision insurance Retirement plan with employer contributions Paid time off and holiday pay Professional development opportunities Key Responsibilities: Accurately document patient interactions and medical care in electronic health records Support quality improvement initiatives and ensure compliance with JCAHO and HIPAA regulations Efficiently manage front-office duties, including scheduling, registration, payment collection, and insurance verification Appropriately triage patient inquiries and assist with medical procedures for both adults and children Maintain professionalism while handling patient concerns and inquiries Why Join TriHealth? Work in a collaborative and supportive healthcare environment Gain valuable experience in both front and back-office operations Opportunities for career growth and professional development If you are passionate about providing exceptional patient care and are looking for a dynamic role that combines administrative and clinical duties, we encourage you to apply! Working Conditions: This role requires a combination of administrative and clinical tasks, with varying levels of physical activity throughout the day. Candidates should be comfortable performing the following: Physical Demands: Climbing – Rarely Kneeling – Occasionally Lifting (50+ lbs.) – Rarely Lifting (<50 lbs.) – Occasionally Pulling – Rarely Pushing – Occasionally Reaching – Rarely Sitting – Consistently Standing – Rarely Stooping – Occasionally Walking – Frequently Use of Hands – Consistently Sensory & Communication Requirements: Hearing: Conversation – Consistently Hearing: Other Sounds – Frequently Talking – Consistently Color Vision – Occasionally Visual Acuity (Far) – Frequently Visual Acuity (Near) – Consistently TriHealth SERVE Standards and ALWAYS Behaviors At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: Serve: ALWAYS… • Welcome everyone by making eye contact, greeting with a smile, and saying "hello" • Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist • Refrain from using cell phones for personal reasons in public spaces or patient care areas Excel: ALWAYS… • Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met • Offer patients and guests priority when waiting (lines, elevators) • Work on improving quality, safety, and service Respect: ALWAYS… • Respect cultural and spiritual differences and honor individual preferences. • Respect everyone’s opinion and contribution, regardless of title/role. • Speak positively about my team members and other departments in front of patients and guests. Value: ALWAYS… • Value the time of others by striving to be on time, prepared and actively participating. • Pick up trash, ensuring the physical environment is clean and safe. • Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste. Engage: ALWAYS… • Acknowledge wins and frequently thank team members and others for contributions. • Show courtesy and compassion with customers, team members and the community