Front Office Specialist

EyeCare Partners; Columbus (OH); On-site; USD 30,000 - 45,000; Full time

Job summary

EyeCare Partners is seeking a Front Office Specialist in Columbus, Ohio. This role is vital as it serves as the first point of contact for patients, ensuring a positive and efficient check-in/out experience. Candidates should have previous experience in a medical office, and a background in ophthalmology is preferred.

Requirements include a high school diploma or GED, proficiency in Microsoft Office, and excellent customer service skills. Join EyeCare Partners to be part of a mission-driven team dedicated to enhancing patient care.

Qualifications

• Previous medical office experience preferred; prior ophthalmic experience strongly preferred.
• Minimum of 1 year in a customer/patient interaction role.
• Must provide proof of identity and legal right to work in the U.S.

Responsibilities

• Manage front office operations ensuring excellent patient experience.
• Handle phone calls and ensure timely response.
• Double check insurance authorizations.
• Check out patients and collect payments.
• Assist in daily reconciliations and general office duties.

Skills

Customer service

Communication

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Education

High school diploma or GED

Job description

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.

Summary

A Front Office Specialist is trained to act as the first point of contact, setting the tone for a world class Total Patient Experience. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.

Location

Work is primarily performed in a standard office or clinical setting. However, travel to other locations may be required to carry out essential job duties and responsibilities.

Essential Duties and Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Answer phones (both external and internal); assure prompt, courteous service at all times.
• Practice urgency at all times with consideration to the patient’s time, as well as doctor’s time and schedule.
• Double check insurance authorizations to ensure completion and build accurate flow sheets.
• Check out patients and collect correct payments according to procedures.
• Manage patient flow in the office and ensure communication to maximize efficiency and customer service.
• Complete daily reconciliations / close day / countdown cash drawer.
• Comply with all company policies and procedures, including HIPAA.
• General office duties and cleaning to be assigned by the manager.

Qualifications

• Previous medical office experience preferred; previous ophthalmic experience strongly preferred.
• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience
• Favorable result on background check as required by state
• Must be able to provide proof of identity and right to work in the United States

Education and/or Experience

• High school diploma or GED required

Licenses and Credentials

• None

Systems and Technology

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook

Physical Requirements

• This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary.

Application Assistance

If you need assistance with this application, please contact [phone]. Please do not contact the office directly – only resumes submitted through this website will be considered.

Equal Employment Opportunity

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Note

Job descriptions are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management right to assign or reassign duties and responsibilities to this job at any time.