Front Office Shift Leader

Hilton; Egypt (PA); Hybrid; USD 17,000 - 25,000; Full time

Benefits offered by this job

Incredible travel perks

Paid parental leave

Crisis concierge

Mental health resources

Job summary

Hilton is seeking a Guest Services Shift Leader to help operate guest services with warmth and hospitality. You will coordinate activities, support lobby and bell teams, and respond to inquiries to ensure exceptional guest experiences.

The role emphasizes greeting guests, providing local information, and managing group documentation and administrative tasks as part of a collaborative team in a hotel setting.

Qualifications

• Customer service mindset and ability to respond promptly and professionally to inquiries.
• Strong organization and clerical skills for handling paperwork and data entry.
• Ability to coordinate department activities and support lobby and bell team.
• Willingness to assist with ad-hoc projects and administrative tasks.

Responsibilities

• Coordinate department activities and support lobby and bell team members to ensure high-quality guest service.
• Respond promptly and professionally to phone, email, and in-person inquiries from clients, guests, and team members.
• Greet guests warmly and provide directions, local recommendations, and general information to enhance their stay.
• Organize and verify paperwork, rooming lists, and details for timely delivery of guest amenities and group luggage.
• Assist with coordinating departmental initiatives or ad-hoc projects.
• Provide clerical support such as word processing, data entry, filing, and copying.

Job description

Job Identification: 217376

Job Category: Guest Services, Operations, and Front Office

Job Schedule: Full time

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Services Shift Leader , you’re not just supporting guest services operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Support guest services operations: Coordinate department activities and support lobby and bell team members as needed to ensure consistent, high-quality guest service
• Provide exceptional service: Respond promptly and professionally to phone, email, and in-person inquiries from clients, guests, and team members
• Delight our guests: Greet guests warmly and assist with directions, local recommendations, and general information as needed to enhance the guest experience
• Prepare group documentation: Organize and verify all paperwork, rooming lists, and necessary details to ensure accurate and timely delivery of guest amenities and group luggage
• Support special projects: Assist with coordinating departmental initiatives or ad-hoc assignments
• Provide administrative support: Assist department managers with clerical work such as word processing, data entry, filing, and copying

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents

Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care

Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/), and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we’re more than a great place to stay—we’re a great place to work.