Front Office SecretaryService Coordinator

Culligan 67MD; Salem (VA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

Culligan is seeking a full-time Front Office Secretary/Service Coordinator in Salem, VA to greet customers in person or by phone and support the service and sales teams. You will work as one of two front-office staff delivering friendly, efficient assistance and ensuring smooth daily operations.

Responsibilities include answering calls, scheduling service and delivery appointments, data entry with Excel and Word, handling payments, filing, and coordinating with technicians.

Qualifications

• Proven work experience as a Receptionist, Front Office Representative, CSR or similar role.
• Proficient in Microsoft Office.
• Excellent verbal and written communication.
• Strong organizational and multitasking abilities.

Responsibilities

• Provide excellent customer service in person or on the phone.
• Answer, screen, and direct calls; take messages as needed.
• Schedule service and delivery appointments; maintain calendars.
• Data entry using Excel, Word, and proprietary software.
• Process charges and payments, including credit card transactions.
• Enter and proofread data and records or reports.
• Notify supervisor of issues promptly; distribute mail daily.
• Provide clerical support to service and sales teams.

Skills

Communication skills

Customer service

Multitasking

Time management

Problem solving

Professionalism

Team player

Adaptability

Tools

Microsoft Office

Job description

Benefits:

• 401(k)
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

We are looking for the right person to be our full-time Front Office Secretary/Service Coordinator. You must be a team player as you are not alone in this role. You are one of two in the front office that greet our valued customers either in person or on the phone providing the support and assistance they need. Our work is focused on treating problem water and ensuring safe water in homes.

The goal of the office is to provide great customer service with excellent communication to all individuals both internal and external.

Responsibilities will include, but are not limited to:

Provide excellent customer service in a courteous and professional manner while providing general support to customers either in person or on the phone.

Answer, screen, and direct telephone callers to appropriate personnel and take messages as necessary.

Actively listen to customers and handle stressful situations with compassion and empathy. Recording the customer complaints or answering customers' questions regarding service and deliveries.

Provide excellent communication with staff and customers.

Schedule service and delivery appointments and maintain / update appointment calendars.

Data entry utilizing proprietary software, Excel, and Word

Compute charges for merchandise or services and receive/progress payments, including credit card transactions.

Enter and proofread data and other information, such as records or reports.

Notify supervisor of issues/problems that arise in the appropriate manner.

Distribute mail on a daily basis including UPS/Fed-Ex/USPS packages.

Perform other clerical duties such as filing, scanning, photocopying, and faxing.

Provide clerical support to service and sales departments as needed.

Ensure reception area is tidy and presentable

Skills

• Professional attitude and appearance.
• Proven work experience as a Receptionist, Front Office Representative, CSR or similar role.
• Proficient computer skills and knowledge of Microsoft Office.
• Excellent ability to communicate both verbally and in writing.
• Excellent interpersonal and customer service skills, including telephone etiquette.
• Hands-on experience with office equipment (e.g. fax machines and printers).
• Ability to adapt to frequent change and meet deadlines.
• Excellent organizational skills, able to multitask and having time-management skills, with the ability to prioritize tasks.
• Analytical and problem-solving skills with attention to detail.
• Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative and work effectively on a team or independently.

Additional training will be provided.

NO PHONE CALLS PLEASE

This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.