Front Office Sales Assosciate

Anytime Fitness Asia; Milton (WA); On-site; USD 25,000 - 32,000; Part time

Benefits offered by this job

401(k) matching

Performance bonus

Employee discounts

Advancement opportunities

Paid time off

Training & development

Wellness resources

Job summary

Anytime Fitness is seeking a Membership Front Office Sales Associate to welcome guests, sell memberships and retail items, and support members with billing questions and club events. You will help maintain a friendly, efficient front desk and uphold the gym’s standards.

You’ll engage with members, promote programs, curate social posts, and collaborate with the team to deliver a coaching, community-focused experience that encourages member retention and growth.

Qualifications

• Experience in customer service or retail sales.
• Ability to explain gym policies and memberships clearly.
• Strong communication and interpersonal skills.
• Comfort with social media-related engagement.

Responsibilities

• Selling memberships and retail items.
• Explain policies and terms of gym memberships.
• Overcome objections and qualify prospects.
• Conduct tours of facility for prospects.
• Engage with members to build relationships and promote programs.
• Maintain a clean facility and high cleanliness standards.
• Curate content and post on gym's public pages.
• Follow up with leads and current members to drive retention.
• Assist members with account questions (billing, renewals, freezes).
• Collaborate with manager on community and member engagement events.

Skills

Sales skills

Customer service

Communication

Team collaboration

Attention to detail

Tools

POS system

Membership software

Social media basics

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources

Membership Coach Job Description And Day-to-Day Responsibilities

Our Membership Front Office Sales Associate is a passionate individual who seeks to help members and guests improve their lives through health and fitness. This person is responsible for handling day to day tasks, welcoming guests and members to the gym, selling memberships and retail items, cleaning, and being a team player in our small, community club. This role requires a considerable amount of self-motivation, communication skills, ability to collaborate with fellow team members, and ability to interact with members/staff in a positive way.

General Day-to-Day Tasks Include But Are Not Limited To

• Selling Memberships
• Properly explaining the policies and terms of the gym and membership agreements
• Overcoming prospects’ objections
• Understanding club and brand initiatives/technology to showcase benefits of our club to potential members
• Conducting Tours of Facility to Prospects
• Asking open-ended qualifying questions to better understand the buyer and how we can meet their needs.
• Highlighting benefits of our club and showing that we are a coaching gym.
• Cleaning
• A keen eye for attention to detail is a must to maintain a clean facility; we expect a high standard of cleanliness.
• Cleaning includes but is not limited to dusting, stocking of bathrooms, replacing wet-wipes, organizing equipment, lubing machines, disinfecting equipment, wiping down mirrors, detail cleaning cardio equipment, mopping/vacuuming/disinfecting common areas and restrooms, toilet scrubbing, etc.
• Social Media
• Curating content and posting on our gym’s public pages to engage with members and promote membership, retail, and training sales.
• Follow-ups
• Reaching out to current members to recognize them for their usage or inviting them back into the club/identifying why they have not been in.
• Messaging and calling web leads to invite them into the gym or schedule for a tour and discuss membership options.
• Contacting members who have invalid billing or have their account on freeze.
• Membership Changes
• Assisting members with their account if they have questions, this includes but is not limited to billing, tanning, renewing membership, freezing, payments, etc.
• Engaging with members and building relationships
• If not one of the most important aspects of the job – building positive relationships with members to create and environment members want to come back to. Making every tour and conversation an experience and not transactional.
• Saying “Hello” and “Goodbye” to every member that walks into the gym.
• Getting members on club initiatives/technology to future better their experience, results, thus aiding in member retention
• Selling of Retail Items and Supplements
• Understanding our prices, merchandise, and supplements to eloquently communicate with members our products leading into a sale or to answer any questions members may have.
• General Marketing and Idea Curating
• Working with Manager to execute community and member engagement events.

Compensation: $18.00 - $23.00 per hour

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Job postings listed on this site are with independently owned and operated franchised Anytime Fitness studios. Any application or other information submitted through this site is transmitted directly to the identified location. Each franchised Anytime Fitness studio is responsible for making its own local hiring decisions, determining compensation, benefits, and other terms of employment. Anytime Fitness Franchisor, LLC does not direct or participate in employment conditions or decisions at franchised locations. By submitting an application or information through this site you acknowledge that you are applying for employment with a franchised studio location and not Anytime Fitness Franchisor, LLC.