Front Office Representative Physician Practice

Banner Health; Tucson, Northern (AZ, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Banner Health in Tucson, AZ is seeking a Front Office Patient Financial Service Representative to be the welcoming face of our Primary Care Clinic. You will manage appointments, registrations, and insurance verifications while delivering exceptional service from first phone call through check‑in.

As a financial advocate, you will explain insurance coverage, collect patient liability, and help patients navigate healthcare financing.

Qualifications

• High school diploma/GED or equivalent required.
• Knowledge of patient financial services, billing/insurance processes or related area is preferred.
• Ability to manage multiple tasks with minimal supervision.
• Strong interpersonal, oral, and written communication skills; customer-focused approach.

Responsibilities

• Handle registration/check-in activities, collect necessary signatures, and provide patient information.
• Verify insurance eligibility and benefits for services; assist with pre-certifications, referrals, and authorizations.
• Explain financial policies, collect patient liabilities, and guide patients through payment options.
• Enter payments/charges and perform daily reconciliation; balance cash drawer and prepare deposits.
• Schedule appointments and procedures; optimize patient flow and ensure patients are prepared for visits.
• Communicate with patients and care teams via phone, email, and in person to address concerns.
• Assist with requests for medical records following policies and laws.
• Provide patient services to support flow, including escorting patients, taking vitals, and assisting staff.

Skills

Interpersonal communication

Multitasking

Customer service

Data entry

Office software

Education

High school diploma/GED

Job description

Primary City/State: Tucson, Arizona Department Name: PBC-FP Alvernon-Clinic Work Shift: Day Job Category: Revenue Cycle Good health care is key to a good life. At Banner Health, we understand that, and that’s why we work hard every day to make a difference in people’s lives. We’ve united under a common goal: Make health care easier, so life can be better. It’s a lofty goal, but it’s one we’re committed to seeing through.

At Banner Health, we understand that, and that’s why we work hard every day to make a difference in people’s lives. We’ve united under a common goal: Make health care easier, so life can be better. It’s a lofty goal, but it’s one we’re committed to seeing through. Do you like the idea of making a positive change in people’s lives – and your own? If so, this could be the perfect opportunity for you. We’re seeking a Front Office Patient Financial Service Representative to be the welcoming face of our Primary Care Clinic while playing a crucial role in our patients’ care journey. In this dynamic position, you’ll coordinate seamless patient flow by managing appointments, registrations, and insurance verifications while ensuring every patient receives exceptional service from their first phone call through check‑in. You’ll serve as a financial advocate for our patients, providing clear guidance on insurance coverage, collecting patient liability, and helping them navigate the complexities of healthcare financing. This role offers the perfect blend of patient interaction and behind‑the‑scenes coordination, where your attention to detail directly impacts both patient satisfaction and our clinic’s operational success. If you’re passionate about healthcare, excel at multitasking, and want to make a meaningful difference in patients’ lives while supporting our team, we want to hear from you!

Location: 707 N Alvernon Way Tucson, AZ Hours: Monday- Friday 730am to 530pm - 8 hours (rotating shift schedule) University Medical Center South PBCs Banner - University Medical Center South is a comprehensive medical center that includes an Emergency department, a state‑designated trauma center and a Behavioral Health Pavilion. We are an Arizona Department of Health Services‑accredited Cardiac Receiving Center and a Nurses Improving Care for Health system Elders‑designated senior‑friendly hospital. The hospital is staffed by physicians who are full‑time faculty of the University of Arizona College of Medicine - Tucson and is managed by Banner Health under an operating agreement with Pima County. Our specialty services include inpatient and outpatient behavioral health, treatment and education for diabetes, innovative geriatrics care and comprehensive orthopedics.

POSITION SUMMARY

This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.

CORE FUNCTIONS

• 1. Performs registration/check‑in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary.
• 2. Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre‑certification, referrals, and authorizations.
• 3. Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families.
• 4. Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes.
• 5. Schedules office visits and procedures within the medical practice(s) and external practices as necessary. Maximizes reimbursement by scheduling patients in accordance with payor plan provisions. Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits.
• 6. Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in‑person conversations. Optimizes patient flow by using effective customer service/communication skills by communicating to internal and external customers, care team, management, centralized services and HIMS.
• 7. Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws.
• 8. Provides a variety of patient services to assist in patient flow including but not limited to escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, ordering supplies, etc.
• 9. Works independently under regular supervision and follows structured work routines. Works in a fast paced, multi‑task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient’s care. This position requires the ability to retain large amounts of changing payor information/knowledge crucial to attaining reimbursement for the services provided. Primary external customers include patients and their families, physician office staff and third party payors.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge. Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required. Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.

PREFERRED QUALIFICATIONS

Work experience with the Company’s systems and processes is preferred. Previous cash collections experience is preferred. Additional related education and/or experience preferred.

EEO Statement: EEO/Disabled/Veterans

Banner Health supports a drug‑free work environment.

Benefits and Privacy

Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit‑eligible positions. Please visit our Benefits Guide for more information.