Front Office Representative Multispecialty Cardiology Clinic

Banner University Medical Group; Arizona; On-site; USD 21,000 - 30,000; Full time

Job summary

Banner Health is seeking a Front Desk Representative for our Tanque Verde Cardiology clinic in Tucson, AZ. You will handle scheduling, patient registration, and insurance verification to ensure accurate patient flow and financial processing.

The role involves providing clear financial guidance to patients, assisting with authorizations, and collaborating with care teams to maintain efficient clinic operations.

Qualifications

• High school diploma or GED required.
• Knowledge of patient financial services or insurance-related processes.
• Strong interpersonal, oral and written communication skills.

Responsibilities

• Registers patients and checks in using established processes.
• Verifies insurance eligibility and assists with pre-certifications/referrals.
• Calculates and collects patient liability and explains payment options.
• Posts payments and reconciles daily charges.
• Schedules appointments and manages patient flow.
• Communicates with care teams and external parties to keep workflows smooth.

Skills

Interpersonal skills

Verbal communication

Written communication

Customer service

Education

High School Diploma or GED

Tools

MS Office

EHR systems

Job description

Primary City/State: Tucson, Arizona Department Name: Tanque Verde Cardiology Work Shift: Day Job Category: Revenue Cycle

You have a place in the health care industry. There’s more to health care than IV bags and trauma rooms. We support all staff members as they find the path that is right for them.

Banner University Medical Group Tanque Verde Clinic is an 11,000 square foot facility that provides comprehensive multispecialty care specializing in cardiology, heart care, allergy and immunology, pulmonology/respiratory (spirometry), rheumatology, imaging, and telehealth services to patients in the community.

We are looking for a dynamic Front Desk Representative to join our high-volume Multispecialty Cardiology Clinic, where every day brings new opportunities to make a meaningful difference in patients' lives.

In this role, you will be at the heart of our operations - scheduling appointments, managing patient registration, verifying insurance benefits, and ensuring seamless check-in experiences that set the tone for outstanding care.

You will serve as a trusted resource for patients by providing clear financial guidance, working up estimates, and navigating insurance authorizations with confidence and accuracy.

Collaboration is key, as you will work closely with dedicated care teams to relay critical information and keep workflows running smoothly and efficiently.

Our team is committed to continuous improvement, actively contributing to quality initiatives and innovative solutions that enhance both the patient experience and day-to-day operations.

Location: BUMG Tanque Verde Cardiology (6365 E Tanque Verde Rd, Ste 100) Schedule: Monday - Friday 8a - 5p No nights, No weekends, No holidays

Banner University Medical Group is our nonprofit faculty practice plan associated with the University of Arizona Colleges of Medicine in Phoenix and Tucson.

Our 1,100-plus clinicians provide primary and specialty care to patients at highly ranked Banner - University Medical Centers and dozens of clinics while providing mentorship to more than 1,200 residents and fellows.

Our practice values and encourages the three-part mission of academic medicine: research, education and excellent patient care.

POSITION SUMMARY

This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards.

This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts.

This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.

CORE FUNCTIONS

1. 1. Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary.
2. 2. Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizations
3. 3. Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families.
4. 4. Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes.
5. 5. Schedules office visits and procedures within the medical practice(s) and external practices as necessary. Maximizes reimbursement by scheduling patients in accordance with payor plan provisions. Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits.
6. 6. Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in-person conversations. Optimizes patient flow by using effective customer service/communication skills by communicating to internal and external customers, care team, management, centralized services and HIMS.
7. 7. Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws.
8. 8. Provides a variety of patient services to assist in patient flow including but not limited to escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, ordering supplies, etc.
9. 9. Works independently under regular supervision and follows structured work routines. Works in a fast paced, multi-task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient’s care. This position requires the ability to retain large amounts of changing payor information/knowledge crucial to attaining reimbursement for the services provided. Primary external customers include patients and their families, physician office staff and third party payors.

MINIMUM QUALIFICATIONS

• High school diploma/GED or equivalent working knowledge.
• Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience.
• Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently.
• Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.
• Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.
• Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.
• An Arizona Criminal History Affidavit must be signed upon hire.

PREFERRED QUALIFICATIONS

• Work experience with the Company’s systems and processes is preferred.
• Previous cash collections experience is preferred.
• Additional related education and/or experience preferred

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Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better.

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