Front Office Representative Mesa Float

bannerhealth; Apache Junction (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Banner Health is seeking a Patient Access/Registration specialist to coordinate smooth patient flow. You will handle registration, verify insurance, collect patient liabilities, and provide financial guidance to maximize reimbursement.

Additional duties include posting payments, scheduling visits, communicating with patients and care teams, and maintaining compliance with policies. This full-time, on-site role supports Banner Health Clinic locations in Apache Junction, AZ.

Qualifications

• High school diploma/GED or equivalent working knowledge.
• 1+ year of experience in patient financial services, billing, or insurance processes.
• Strong interpersonal, oral, and written communication skills; Proficiency with common office software.

Responsibilities

• Register/check-in: data entry, provide information, collect signatures, and generate population health summary.
• Verify insurance eligibility and obtain/referrals and authorizations as needed.
• Collect patient liability and explain financial policies to maximize reimbursement.

Skills

Interpersonal communication

Customer service

Data entry

Multi-tasking

Office software

Education

High school diploma/GED

Tools

Microsoft Office

Job description

Primary City/State

Apache Junction, Arizona

Department Name

BCBH-Apache Jct

Work Shift

Day

Job Category

Revenue Cycle

Position Summary

This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.

Core Functions

1. Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary.
2. Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizations.
3. Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families.
4. Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes.
5. Schedules office visits and procedures within the medical practice(s) and external practices as necessary. Maximizes reimbursement by scheduling patients in accordance with payor plan provisions. Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits.
6. Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in-person conversations. Optimizes patient flow by using effective customer service/communication skills by communicating to internal and external customers, care team, management, centralized services and HIMS.
7. Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws.
8. Provides a variety of patient services to assist in patient flow including but not limited to escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, ordering supplies, etc.
9. Works independently under regular supervision and follows structured work routines. Works in a fast paced, multi-task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient’s care. This position requires the ability to retain large amounts of changing payor information/knowledge crucial to attaining reimbursement for the services provided. Primary external customers include patients and their families, physician office staff and third party payors.

Minimum Qualifications

High school diploma/GED or equivalent working knowledge.

Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently.

Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.

Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.

Preferred Qualifications

Work experience with the Company’s systems and processes is preferred. Previous cash collections experience is preferred.

Additional related education and/or experience preferred.

Locations

Hours will vary between Monday-Friday 7a-7p and 8-1 Saturdays.

• Banner Health Clinic-Apache Junction
  1075 S Idaho Road, Suite 206
  Mesa, AZ 85209
• Banner Health Center East Mesa
  1917 S Crismon Road
  Mesa, AZ 85209

EEO Statement

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

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