Front Desk Patient Financial Services Representative

bannerhealth; Glendale (AZ); On-site; USD 25,000 - 33,000; Full time

Job summary

Banner Health in Glendale, AZ is seeking a Front Desk Patient Financial Services Representative to support patient flow, registration, and insurance coordination in Admin-Clinic. You will handle phone and in-person inquiries, verify coverage, collect patient liabilities, schedule visits, and guide patients through financial policies to maximize reimbursement.

This role offers a fast-paced environment with emphasis on accuracy and customer service.

Qualifications

• High school diploma or GED required.
• Experience in patient financial services or insurance billing preferred.
• Strong interpersonal and written communication skills required.

Responsibilities

• Register and check-in patients, collect signatures, and enter data.
• Verify insurance eligibility and manage pre-certifications and referrals.
• Explain policies and collect patient liability while guiding payment options.
• Process payments, balance cash drawer, and coordinate with billing.
• Schedule appointments and prepare patients for visits.
• Respond to patient questions via phone, email, or in person.
• Assist with records requests while complying with privacy laws.
• Provide general patient services to facilitate flow.
• Maintain knowledge of payor information for timely reimbursement.

Skills

Interpersonal communication

Multitasking

Data entry

Office software proficiency

Education

High school diploma / GED

Tools

Microsoft Word

Microsoft Excel

Database software

Job description

Primary City/State: Glendale, Arizona

Department Name: Admin-Clinic

Work Shift: Day

Job Category: Revenue Cycle

Great careers are built at Banner Health. We understand that talented health care professionals appreciate having options. We are proud to offer our team members many career and lifestyle choices throughout our network of facilities.

The providers at New River Trails Family Practice are committed to providing comprehensive care for patients and their family. Our goal is to build lasting relationships with our patients and create personalized care plans with an emphasis on prevention and wellness.

As a Front Desk Patient Financial Services Representative on this team, we offer a customer-focused and friendly work environment with career growth opportunities. You'll have the opportunity to work directly with patients and with an engaged group of physicians and staff. A career with our team is great if you are just starting out or have many years of experience. If you are ready to be challenged, work in a positive environment and contribute to making a change in people's lives, then we are the perfect team for you.

Location: Banner Health Center Plus New River Trails - 7701 W Aspera Blvd. Glendale, AZ 85308

Schedule: Monday - Friday 10:30am-7:00pm

POSITION SUMMARY

This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.

CORE FUNCTIONS

1. 1. Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary.
2. 2. Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizations
3. 3. Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families.
4. 4. Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes.
5. 5. Schedules office visits and procedures within the medical practice(s) and external practices as necessary. Maximizes reimbursement by scheduling patients in accordance with payor plan provisions. Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits.
6. 6. Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in-person conversations. Optimizes patient flow by using effective customer service/communication skills by communicating to internal and external customers, care team, management, centralized services and HIMS.
7. 7. Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws.
8. 8. Provides a variety of patient services to assist in patient flow including but not limited to escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, ordering supplies, etc.
9. 9. Works independently under regular supervision and follows structured work routines. Works in a fast paced, multi-task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient’s care. This position requires the ability to retain large amounts of changing payor information/knowledge crucial to attaining reimbursement for the services provided. Primary external customers include patients and their families, physician office staff and third party payors.

MINIMUM QUALIFICATIONS

• High school diploma/GED or equivalent working knowledge.
• Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently.
• Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.
• Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.

Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.

PREFERRED QUALIFICATIONS

• Work experience with the Company’s systems and processes is preferred. Previous cash collections experience is preferred.
• Additional related education and/or experience preferred

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

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