Front Office Representative Memory and Movement Disorder Clinic

Banner Health; Phoenix, Northern (AZ, KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Banner Health in Phoenix, AZ is seeking a front office patient financial services representative to verify insurance, explain bills, collect co-payments and assist patients with financial assistance programs. You will liaise between patients, insurance companies and healthcare providers to ensure timely payments and smooth patient flow.

The role includes overseeing registration, insurance verification, collecting liabilities, posting payments, scheduling appointments and guiding patients on

Qualifications

• High school diploma or GED required.
• Knowledge of patient financial services and insurance processes.
• Ability to multitask with minimal supervision.
• Strong interpersonal, oral, and written communication skills.
• Proficiency with office software, word processing, spreadsheets, and databases.
• Arizona Fingerprint Clearance Card may be required at certain Banner sites.

Responsibilities

• Register/check-in patients and collect necessary signatures.
• Verify insurance eligibility and obtain pre-certifications/referrals.
• Collect patient liability and explain payment options and financial policies.
• Enter payments and reconcile daily, balance cash drawer.
• Schedule appointments and optimize patient flow.
• Provide excellent customer service and resolve patient concerns.
• Assist with patient records requests and related materials.
• Support patient services to assist in flow and communication.

Skills

Interpersonal skills

Oral communication

Written communication

Office software

Education

High school diploma

Tools

Microsoft Office Suite

Job description

Primary City/State: Phoenix, Arizona Department Name: BMG‑BAI Phoenix Work Shift: Day Job Category: Revenue Cycle Good health care is key to a good life. At Banner Health, we understand that, and that’s why we work hard every day to make a difference in people’s lives. We’ve united under a common goal: Make health care easier, so life can be better. It’s a lofty goal, but it’s one we’re committed to seeing through. Do you like the idea of making a positive change in people’s lives – and your own? If so, this could be the perfect opportunity for you. Since 2006, Banner Alzheimer’s Institute (BAI) has revolutionized the medical landscape for Alzheimer’s disease, making major discoveries in how the disease is diagnosed, treated and evaluated over time. We strive to search for viable prevention and treatment therapies to deliver on our unique promise that both hope and help are possible in the fight against Alzheimer’s disease. As a front office patient financial services representative, you will be responsible for verifying insurance, explaining bills, collecting co‑payments and outstanding balances, and assisting patients with financial assistance programs. You will act as a liaison between patients, insurance companies, and healthcare providers to resolve issues and ensure timely payments. Schedule: Monday through Friday, 8:30am‑500pm Location: Banner Alzheimer’s Institute (901 E Willetta St) At Banner Medical Group, you'll have the opportunity to perform a critical role in the community where you practice. Banner Medical Group provides both primary and specialty care throughout the communities in which Banner Health operates. We do this in a variety of settings – from smaller group practices like our Banner Health Clinics in Colorado and Wyoming, to large multi‑specialty Banner Health Centers in the metropolitan Phoenix area. We currently have more than 1,000 physicians and more than 3,500 total employees in our group and are seeking others to enhance our ability to deliver our nonprofit mission of providing excellent patient care.

POSITION SUMMARY

This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.

CORE FUNCTIONS

1. Performs registration/check‑in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary.
2. Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre‑certification, referrals, and authorizations.
3. Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families.
4. Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes.
5. Schedules office visits and procedures within the medical practice(s) and external practices as necessary. Maximizes reimbursement by scheduling patients in accordance with payor plan provisions. Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits.
6. Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in‑person conversations. Optimizes patient flow by using effective customer service/communication skills by communicating to internal and external customers, care team, management, centralized services and HIMS.
7. Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws.
8. Provides a variety of patient services to assist in patient flow including but not limited to escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, ordering supplies, etc.
9. Works independently under regular supervision and follows structured work routines. Works in a fast paced, multi‑task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient’s care. This position requires the ability to retain large amounts of changing payor information/knowledge crucial to attaining reimbursement for the services provided. Primary external customers include patients and their families, physician office staff and third party payors.

MINIMUM QUALIFICATIONS

• High school diploma/GED or equivalent working knowledge.
• Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience.
• Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently.
• Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.
• Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.
• Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.

PREFERRED QUALIFICATIONS

• Work experience with the Company’s systems and processes is preferred.
• Previous cash collections experience is preferred.
• Additional related education and/or experience preferred.

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