Front Desk Patient Financial Services Representative Orthopedics

Banner Health; Phoenix (AZ); On-site; USD 38,000 - 50,000; Full time

Job summary

Banner Health is seeking a Front Office Patient Financial Services Representative for the Arcadia location in Phoenix. You will handle patient registration, insurance verification, and billing support, delivering compassionate customer service and accurate information to patients and families.

You will coordinate with the care team, schedule and process appointments, collect patient liabilities, verify referrals, and guide patients on payment options to maximize reimbursement while maintaining

Qualifications

• High school diploma or GED required.
• 1+ year experience in patient financial services or insurance industry preferred.
• Ability to multitask with minimal supervision.
• Strong interpersonal, oral and written communication skills.

Responsibilities

• Answer phones and schedule patient appointments.
• Register patients and collect insurance information.
• Verify insurance eligibility, referrals and authorizations.
• Enter payments/charges and reconcile daily transactions.
• Provide financial guidance to patients to maximize reimbursement.

Skills

Interpersonal communication

Customer service

Data entry

Phone etiquette

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Primary City/State: Phoenix, Arizona Department Name: PBD-Ortho Primary Care-Arcadia Work Shift: Day Job Category: Revenue Cycle Great careers are built at Banner Health. We’re looking for the best and brightest to join our team that earned Great Place To Work® Certification™.

Our team of orthopedic, sports medicine and athletic performance experts is equipped with an unparalleled depth of experience, the latest medical imaging systems and surgical capabilities, and performance training tools and technologies. We treat active people of all ages and skill levels with sports injuries, help them maintain sports performance and prevent future injuries. As a Front Office Patient Financial Services Representative on this team, you will be an integral part of the patient’s Banner experience looking to provide each person with the best customer service and patient care. We work with various sports teams, from the local area, Phoenix Suns, Brewers, Diamond back, and the Phoenix Mercury Team.

Location: BUMG Arcadia Sports Medicine and Orthopedics - 4200 E. Camelback Rd, Suite 104. Phoenix, AZ Schedule: Monday - Friday 8:00am - 5:00pm

University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet™ recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics and has operations in multiple locations spanning across the Phoenix metropolitan city.

POSITION SUMMARY

This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.

CORE FUNCTIONS

• Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary.
• Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizations.
• Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families.
• Enter payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes.
• Schedules office visits and procedures within the medical practice(s) and external practices as necessary. Maximizes reimbursement by scheduling patients in accordance with payor plan provisions. Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits.
• Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in-person conversations. Optimizes patient flow by using effective customer service/communication skills by communicating to internal and external customers, care team, management, centralized services and HIMS.
• Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws.
• Provides a variety of patient services to assist in patient flow including but not limited to escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, ordering supplies, etc.
• Works independently under regular supervision and follows structured work routines. Works in a fast paced, multi-task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient’s care. This position requires the ability to retain large amounts of changing payor information/knowledge crucial to attaining reimbursement for the services provided. Primary external customers include patients and their families, physician office staff and third party payors.

MINIMUM QUALIFICATIONS

• High school diploma/GED or equivalent working knowledge.
• Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience.
• Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently.
• Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.
• Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.
• Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.

PREFERRED QUALIFICATIONS

• Work experience with the Company’s systems and processes is preferred.
• Previous cash collections experience is preferred.
• Additional related education and/or experience preferred.

EEO Statement: EEO/Disabled/Veterans Banner Health supports a drug-free work environment.

Privacy Policy Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit‑eligible positions.

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