Front Office Representative, Family Medicine - Holy Cross Clinic, Full Time

Trinity Health; Fresno (CA); On-site; USD 32,000 - 39,000; Full time

Job summary

Trinity Health in Fresno, CA is seeking a Front Office Representative to support patient access, improve customer service, and maintain efficient clinic operations.

You will handle phone and in-person inquiries, schedule appointments, verify insurance, and process check-in/check-out with accuracy and empathy. The role serves as the first point of contact and embodies the organization’s core values in all patient interactions.

Qualifications

• Must have a high school diploma or equivalent.
• Two years of front office/receptionist experience preferred.
• Current AHA Healthcare Provider CPR card required.
• Detail-oriented with ability to multi-task and adapt.
• Strong computer skills with experience in medical systems.
• Knowledge of medical terminology preferred.

Responsibilities

• Manage call volumes and patient inquiries.
• Schedule appointments and coordinate patient flow.
• Verify insurance information and eligibility.
• Register patients and process check-in/check-out.
• Work collaboratively with clinical and service staff to support patient services.

Skills

Attention to detail

Multi-tasking

Flexibility

Teamwork

Medical terminology

Education

High school diploma or equivalent

Tools

Medical software systems

Job description

Employment Type: Full time Shift: Day Shift Description:

Position is needed to support patient access, improve customer service, and maintain efficient clinic operations. This role is essential for managing call volumes, appointment scheduling, patient check-in/check-out processes, insurance verification, and timely handling of patient inquiries. Reporting to the Practice Manager, this position is the first point of contact and creates the first impression of the medical office. The Front Office Representative is an expert at providing excellent customer services via phone and in person. This position is considered a crucial link between the patient and the care delivered by clinical and service staff. The incumbent must work collaboratively with all service staff in support of direct patient services, exhibiting flexibility, and embodying a "can do" attitude. The position exemplifies the core values and mission of the organization, always exercising utmost discretion, diplomacy and tact in patient/staff interactions

REQUIREMENTS:

• 1. High school diploma or equivalent is required.
• 2. Two (2) years of prior experience as a health care front office assistant/receptionist is preferred.
• 3. Current American Heart Association (AHA) Healthcare Provider CPR card is required.
• 4. Attention to detail, ability to multi-task and flexibility is required.
• 5. Strong computer skills with experience and proficiency with medical systems is required.
• 6. Ability to operate general office business machines (e.g., fax, copiers, etc.) is required.
• 7. Strong multi-tasking, planning, organization skills and ability to work independently as well as within a team is required.
• 8. Knowledge of Medical Terminology is preferred.

PAY RANGE:

$23.00 - $28.65

Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we're 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs.

For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.