Front Office Representative Family Medicine Clinic

bannerhealth; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Banner University Medical Group seeks a Patient Financial Service Representative in Phoenix, AZ to support patient registration, insurance verification, and billing processes. The role emphasizes accurate data entry, financial counseling, and coordination with care teams to ensure smooth patient flow.

The position is full-time, 40 hours weekly, Monday through Friday, 8am–5pm, with a focus on patient experience and accurate payment collection in a busy clinical setting.

Qualifications

• Customer service experience preferred.
• Insurance knowledge preferred but not required.

Responsibilities

• Handles registration/check-in and data entry with patients and insurance information.
• Verifies insurance benefits, pre-certifications, referrals, and authorizations as needed.
• Calculates and collects patient liability, explains financial policies and payment options to patients and families.
• Posts payments/charges and performs daily reconciliation; balances cash drawer and prepares bank deposits.
• Schedules appointments and procedures, coordinating with payors and care teams to maximize reimbursement.
• Communicates with patients via phone, email, or in person to address questions and support flow.

Skills

Customer service

Insurance knowledge

Job description

Primary City/State: Phoenix, Arizona

Department Name: Family Practice-Clnc

Work Shift: Day

Job Category: Revenue Cycle

At Banner University Medical Group (BUMG), we're creating a world class medical organization that brings together a leadership team committed to a physician-focused structure, while navigating the challenges of moving from a volume-based to value-based health care system.

Banner - University Medicine Family Medicine Clinic takes pride in the excellent care patients receive by combining academic training with faculty physicians. The Center's care includes pediatrics, adolescents, adults, obstetrics/gynecology and geriatrics. We provide preventive care and manage chronic diseases. Family-centered maternity care is unique to our practice. We provide prenatal care, delivery, and newborn care for your baby. The office features 22 exam rooms with specialty areas for colposcopy, IUD insertions and removals, circumcision, skin procedures, joint injections, osteopathic manipulation, toenail removals and counseling.

As an Patient Financial Service Representative, you will have the opportunity to provide direct support to our patients assisting with registering patients, verifying insurance, collecting co-pays and deductibles. Seeking customer service experience, insurance knowledge preferred but not required.

This position is full-time, 40hrs wk., Monday-Friday 8am-5pm.

University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet™ recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics and has operations in multiple locations spanning across the Phoenix metropolitan city.

POSITION SUMMARY

This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.

CORE FUNCTIONS

• Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary.
• Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizations
• Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families.
• Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes.
• Schedules office visits and procedures within the medical practice(s) and external practices as necessary. Maximizes reimbursement by scheduling patients in accordance with payor plan provisions. Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits.
• Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in-person conversations. Optimizes patient flow by using effective customer service/communication skills by communicating to internal and external customers, care team, management, centralized services and HIMS.
• Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws.
• Provides a variety of patient services to assist in patient flow including but not limited to escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, ordering supplies, etc.
• Works independently under regu