Front Office Representative Cardiology Clinic

bannerhealth; Arizona; On-site; USD 40,000 - 52,000; Full time

Job summary

Banner Health’s Tanque Verde Cardiology clinic in Tucson, AZ seeks a front desk professional to manage registration, scheduling, insurance verification, and patient payments. You will ensure accurate posting of charges at the point of service and support efficient patient flow in a busy clinic.

The role requires strong interpersonal and communication skills, comfort with payments and insurance processes, and the ability to work in a fast-paced, patient-centered environment in Tucson.

Qualifications

• High school diploma or GED required.
• Experience in patient financial services or insurance processes preferred.
• Ability to manage multiple tasks with minimal supervision.

Responsibilities

• Register patients and check-in; collect and verify insurance information.
• Verify insurance eligibility, pre-certifications, referrals, and authorizations.
• Explain financial policies and collect patient liability; provide financial guidance.
• Enter payments and charges; balance cash drawer and prepare deposits.
• Schedule appointments and coordinate patient flow with care teams.
• Respond to patient inquiries via calls, emails, or in person; maintain confidentiality.

Skills

Interpersonal skills

Data entry

Customer service

Multitasking

Oral and written communication

Education

High school diploma/GED

Tools

Office software

Word processing

Spreadsheet software

Database software

Job description

Primary City/State: Tucson, Arizona

Department Name: Tanque Verde Cardiology

Work Shift: Day

Job Category: Revenue Cycle

You have a place in the health care industry. There’s more to health care than IV bags and trauma rooms. We support all staff members as they find the path that is right for them. If you’re looking to leverage your abilities – you belong at Banner Health.

Job Description

We are looking for a people-person who thrives in a fast-paced, patient-centered environment. As the front face of our Cardiology Clinic, you will be the first warm smile patients and families encounter, setting the tone for an exceptional healthcare experience. In this dynamic role, you will manage a wide range of responsibilities from registration, scheduling, and insurance verification to collecting patient payments and providing financial guidance all while ensuring a smooth and efficient patient flow. You will play a critical part in coordinating care by obtaining required signatures, validating referrals and authorizations, and accurately posting patients at the point of service. Your attention to detail and commitment to compliance will help protect patient information while maximizing reimbursement efforts for the organization. If you are organized, compassionate, and ready to make a meaningful difference in every patient interaction, this is the opportunity for you!

Location:
6365 E Tanque Verde Rd, Ste 100
Tucson, AZ

Hours:
Clinic Hours are 7:00 AM - 5:30 PM
This is a 40 hour work week, 8 hours per day

Banner University Medical Group is our nonprofit faculty practice plan associated with the University of Arizona Colleges of Medicine in Phoenix and Tucson. Our 1,100-plus clinicians provide primary and specialty care to patients at highly ranked Banner - University Medical Centers and dozens of clinics while providing mentorship to more than 1,200 residents and fellows. Our practice values and encourages the three-part mission of academic medicine: research, education and excellent patient care.

POSITION SUMMARY

This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.

CORE FUNCTIONS

1. Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary.
2. Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizations.
3. Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families.
4. Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes.
5. Schedules office visits and procedures within the medical practice(s) and external practices as necessary. Maximizes reimbursement by scheduling patients in accordance with payor plan provisions. Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits.
6. Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in-person conversations. Optimizes patient flow by using effective customer service/communication skills by communicating to internal and external customers, care team, management, centralized services and HIMS.
7. Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws.
8. Provides a variety of patient services to assist in patient flow including but not limited to escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, ordering supplies, etc.
9. Works independently under regular supervision and follows structured work routines. Works in a fast paced, multi-task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient’s care. This position requires the ability to retain large amounts of changing payor information/knowledge crucial to attaining reimbursement for the services provided. Primary external customers include patients and their families, physician office staff and third party payors.

MINIMUM QUALIFICATIONS

• High school diploma/GED or equivalent working knowledge.
• Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently.

Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.

Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.

PREFERRED QUALIFICATIONS

Work experience with the Company’s systems and processes is preferred. Previous cash collections experience is preferred.

Additional related education and/or experience preferred

EEO Statement

EEO/Disabled/Veterans

Our organization supports a drug‑free work environment.

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