FRONT OFFICE REPRESENTATIVE

Nevada Health Centers; Wells (NV); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive compensation with merit In

Company sponsored PPO medical plan (d

403(b) retirement plan with employer

Generous time-off policy and holidays

Company paid life/AD&D and long-term

Job summary

Nevada Health Centers is seeking a Front Office Representative for our Elko, NV location to handle front desk tasks, patient check-in, reminders, and basic administrative duties.

The role requires a High School Diploma or GED and offers comprehensive benefits including medical, dental, vision, 403(b), generous time off and paid holidays.

You will collaborate with the clinic team to verify insurance, collect payments, and guide patients through forms while maintaining confidentiality.

Qualifications

• High School Diploma or GED required.
• Excellent customer service and communication skills.
• Ability to manage phone and front desk activities.
• Basic data entry and cash handling skills.
• Knowledge of patient intake and insurance basics is a plus.

Responsibilities

• Greet clients and patients.
• Manage appointment reminders.
• Answer phones and take messages.
• Verify insurance eligibility.
• Enter registration data into EMR.
• Handle superbill process and deposits.
• Maintain confidentiality and policy compliance.

Skills

Customer service

Communication

Data entry

Cash handling

Education

High School Diploma or GED

Tools

EMR/EPM system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

FRONT OFFICE REPRESENTATIVE

NO SPECIFIC DEPT Full Time Elko, NV, US

Position Summary

The Front Office Representative performs all front desk activities and ensures completion of necessary paperwork while following all confidentiality and quality management policies.

Nevada Health Centers is an employer of choice and offers comprehensive benefits, including but not limited to:

• Competitive compensation, with annual merit increases
• Company sponsored PPO medical plan and buy-up option, vision, and dental plans
• 403(b) retirement plan with employer match
• Generous time-off policy, and ten (10) paid holidays plus one (1) float holiday
• Company paid life/AD&D and long-term disability policies

Essential Duties and Responsibilities

• Greet clients and patients
• Complete patient reminders for appointment times
• Answers phone and take messages
• Communicates appropriate policy and procedure to patients
• Issues registration forms and checks for completion and accuracy
• Obtains current identification such as copies of ID card/driver’s license, insurance card and pertinent sliding fee documentation
• Identify sliding fee for patients
• Verifies insurance eligibility
• Follow appropriate patient walk-in process
• Enter registration information into computer for new patients; Obtains consent for treatment of minors when appropriate
• Files registration documents in medical records according to policy and procedures
• Handle superbill process to include: Obtains valid signature on superbill, work with clinic team to ensure all forms placed with superbill, check completeness of superbills, account for all used and voided superbills, post superbill payments
• Discusses account balance with patients; collect for current payments, past due payments or directs patients to the billing office when applicable
• Refers patients to eligibility/financial workers if available and necessary
• Ensures that daily log and cash on hand balances and all cash accounted for.
• Completes deposit slip, reconcile cash collected to cash-on-hand daily
• Provides general filing
• Ensures proper policy and procedure are followed with office duties, such as, DNKA, Lab Tracking, Refills, etc.
• Verifies and ensures competency when utilizing EMR and EPM system

Required Qualifications

• High School Diploma or GED Equivalent

Preferred Qualifications

• 1 year experience as in a medical/dental front office role
• Skill in operations computer databases
• Ability to read, write, and calculate mathematical figures.
• Knowledge of general office practices and procedures in a medical/dental clinic
• Knowledge of programs available that support nutritional/health education
• Ability to communicate in a courteous and professional manner via telephone and in person
• Ability to understand and respond appropriately, effectively, and sensitively to underserved populations
• Knowledge of ADA, CPT, and ICD-9-CM coding

Equal Opportunity Statement

Nevada Health Centers will provide equal opportunity employment to all employees and applicants for employment. No person shall be discriminated against in employment because of race, color, gender, age, national origin, ancestry, religion, physical or intellectual disability, marital status, parental status, sexual orientation, gender identify and expression or any other category protected by law.

Americans with Disabilities Act (ADA) Statement

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; stoop, kneel, or crouch. The employee must regularly lift and/or move up to 20 pounds.