Front Office Registration

Sagent Behavioral Health; Edina (MN); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Long Term Disability

Short Term Disability

Life Insurance

Paid Time Off

Paid Holidays

Job summary

At Sagent Behavioral Health, the Front Office Registration role serves as the first point of contact for patients and referents, coordinating intake, scheduling, and referrals to connect clients with behavioral health services. This on-site position requires strong communication and a compassionate approach in a fast-paced environment.

The role features a Monday–Thursday 11:00 AM–7:30 PM schedule with Friday 8:30 AM–5:00 PM in Edina, MN, and offers comprehensive benefits, a supportive team, and

Qualifications

• Experience in health care facilities preferred.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and empathy in patient interactions.

Responsibilities

• Greeting patients and referents and verifying demographics.
• Schedule appointments and process referrals and intakes.
• Collect insurance information and verify eligibility.
• Answer inbound calls and triage inquiries with accuracy.
• Coordinate with clinical staff on scheduling and patient needs.
• Maintain professional, positive first impression for all visitors.
• Educate patients on services and processes.
• Support site leadership to resolve patient concerns.

Skills

Customer service

Attention to detail

Communication

Education

High school diploma or equivalent

Job description

Position Title: Front Office Registration

Location: 6600 France Avenue S., Edina, MN 55435

Working Model: Onsite

Employee Type: 1.0 FTE

Schedule: Monday through Thursday, 11:00 AM–7:30 PM, Friday 8:30 AM-5:00 PM

At Sagent Behavioral Health, we believe profound change is possible. As one of the largest behavioral health organizations in the Midwest—with 2,000+ team members across 80+ locations in five states—we offer the stability and resources to help you thrive.

Backed by more than 100 years of combined behavioral health experience, Sagent brings together the trusted legacies of Ellie Mental Health, LifeWorks, Nystrom & Associates, Psychiatric Associates, Sandhill Counseling & Consultation, and Vantage Point.

Here, you'll find a supportive, inclusive culture where you can hone your skills, collaborate with a fantastic team, and build a rewarding career focused on what matters most: helping others find hope. Guided by our HOPE values—Humility, Optimism, People-Centered, and Ethical Practice—we provide manageable caseloads, flexible schedules, and compensation options that work for you—from salary to production-based models.

As a Front Office Registration staff at Sagent Behavioral Health, you will play an important role in connecting patients with mental health services, helping them find a provider that aligns with their needs and preferences. This position acts as the first point of contact for new patients and referents by providing information on services, scheduling intakes, and processing referrals.

Full Time Benefits

• Medical, Dental, Vision
• 401k, Long Term Disability, Short Term Disability and Life Insurance
• PTO and Paid Holidays

Responsibilities

• Ensures a positive first impression for patients and referents by guiding them through the intake process with professionalism and empathy.
• Act as the point of contact for all intra-office referrals and inquiries by providing education on all services, intake procedures, and scheduling appointments.
• Register new patients by collecting and verifying demographic and insurance information.
• Answer inbound and make outbound phone calls while responding to inquiries in a prompt and courteous manner, providing accurate information or triaging as appropriate.
• Process internal and external referrals and communicate scheduling outcomes.
• Collaborate with clinical staff regarding patient care issues and scheduling.
• Maintain awareness in trends, patterns, and needs for new services.
• Handle patient concerns and crises with empathy and patience and collaborate with site leadership to resolve as needed.

Requirements

• Highschool diploma or equivalent.
• Experience working in health care facilities and an interest in behavioral health is strongly preferred.
• Ability to prioritize responsibilities in a fast-paced environment.
• Strong attention to detail.

Compensation

This is a non-exempt position. Total earnings for this position will be at $17 hourly.

• Actual compensation may be determined by various factors such as education, experience, skillset, internal equity, schedule and/or location.
• Employees in these positions are W2.

Sagent Behavioral Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.