Front Office, Receptionist (Part Time/Sentosa/Experienced/Min 3 Months/Concierge)

REICH CONSULTANCY PTE. LTD.; Town of Islip (NY); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading hospitality consultancy is looking for a customer service professional to support guests with check-in and check-out procedures, provide information about hotel services, and handle guest inquiries. The ideal candidate should have a background in business administration or hospitality, possess strong communication and interpersonal skills, and be able to work various shifts.

Qualifications

• Minimum qualifications in Business Administration or Hospitality.
• Experience in customer service is required.
• Pleasant personality with effective communication skills.

Responsibilities

• Greet guests and assist with check-in/check-out procedures.
• Provide information about hotel services and local attractions.
• Coordinate with staff on room readiness and service.

Skills

Communication

Interpersonal Skills

Customer Service

Independence

Calm Under Pressure

Education

Nitec / Higher Nitec / Diploma in Business Administration / Hospitality

Tools

MS Office

Job description

Responsibilities:

• Greet guests warmly and assist with check-in and check-out procedures.
• Provide accurate information about hotel facilities, services, and local attractions.
• Assist guests with booking transport, restaurant reservations, and sightseeing arrangements.
• Handle guest requests and ensure prompt follow-up and service recovery.
• Answer phone calls, respond to emails, and handle walk-in inquiries.
• Maintain proper documentation and update guest records using the hotel system.
• Coordinate with housekeeping and bell staff regarding room readiness and luggage handling.
• Follow hotel policies and procedures, ensuring guest safety and data privacy at all times.

Requirements:

• Minimum Nitec / Higher Nitec / Diploma in Business Administration / Hospitality or equivalent
• At least have some experience in customer service
• Able to commit minimum 3 – 4 days a week
• Able to commit minimum 3 months
• Pleasant Personality with good communication and interpersonal skills.
• Proficient in MS Office
• Able to work independently and remain calm under pressure.
• Willing to work on rotating shifts (No graveyard shift), weekends, or public holidays as needed.

Interested applicants, please write in through CareersFuture with detailed resume in MS Words format.

EA License Number: 17C8690

Please Provide:

1) Availability

2) Current/ Expected salary

3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.