Front Office Receptionist - Hurricane WV

QualDerm Partners, LLC; Hurricane (UT); Híbrido; USD 34 000 - 44 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive Pay

Comprehensive Health Coverage

401(k) Plan with Company Match

Paid Time Off (PTO)

Life Insurance

Resumo da oferta

QualDerm Partners, LLC is seeking a Front Office Receptionist to register patients accurately in our system, verify insurance, and provide exceptional customer service. This role involves greeting patients, handling inquiries, and supporting billing with copays at check-in/out.

You will work with a team to ensure smooth patient flow, confidentiality, and compliance with policies while maintaining a welcoming reception area and efficient operations.

Qualificações

• High School Diploma required; Associates Degree preferred.
• Experience in health care office or front desk is a plus.

Responsabilidades

• Greet patients and visitors, answer inquiries by phone or in person.
• Register patients accurately in the EMR and verify insurance eligibility.
• Schedule appointments and manage patient flow to optimize provider time.
• Collect copays and balance information at check-in/out.
• Maintain confidentiality of patient information and keep reception area organized.

Conhecimentos

Customer service

Phone etiquette

Interpersonal communication

Formação académica

High School Diploma

Associates Degree preferred

Ferramentas

EMR system

Descrição da oferta de emprego

Job Summary

The Front Office Receptionist will be responsible for accurate and timely patient registration utilizing medical systems. This individual will utilize facility medical necessity tool to verify appropriate patient insurance coverage. This work will need to be performed according to established policies and procedures. The associate will provide exceptional customer service to physicians, patients, family members and all other medical professionals.

Essential Duties and Responsibilities

• Welcomes patients and visitors by greeting them in person or on the telephone, answering or referring inquiries.
• Notes patient arrival in Practice Management System (EMR).
• Identifies patients by date of birth and name in computer system and creates new account if patient is not in the system.
• Prepares necessary patient paperwork prior to patient’s appointment.
• Calls “No Show” appointments to reschedule, makes appropriate notations in Practice Management System and sends letters to patients when necessary.
• Optimizes patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone and comforts patients by anticipating their anxieties and answering their questions.
• Helps in emergency situations by quickly responding to patients in distress by using good reasoning and judgment.
• Reviews Practice Management System (EMR) for information that needs to be updated. Works with patients to obtain updated information and accurately enters information in Practice Management System (EMR).
• Identifies payer sources, verifies insurance eligibility, financial status and assigns correct payor type. Verifies if prior authorization from insurance is required; notifies Billing Department, if required.
• Responsible for keeping the reception area clean and organized.
• Obtains revenue by recording and updating financial information, recording and collecting patient copays and/or balances at check in/out.
• Protects patients’ rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures, and reports changes as needed.
• Contributes to team effort by accomplishing related results, as needed.
• Routinely demonstrates superior customer service skills.
• Answers the telephone in a timely and polite manner.
• Communicates with patients, visitors, providers, and team members in a courteous, professional, cooperative and mature manner.
• May participate in supporting the clinic’ssocialmediapresence, including gathering content, sharing clinic-approved updates, and assisting with community engagement efforts as directed

• High School Diploma required; Associates Degree preferred
• 1 year customer service experience in health care office preferred

Benefits of joining Qualderm Partners

• Competitive Pay – Attractive compensation to reward your hard work
• Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans to keep you covered
• Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
• Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
• Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans
• Disability Protection – Short-term and long-term disability coverage to protect you in unexpected circumstances
• Additional Wellness Plans – Accident, critical illness, and identity theft protection plans for extra security
• Employee Assistance Program (EAP) – Access confidential support for personal or work-related challenges
• Exclusive Employee Discounts – Save on products and services with special discounts just for you
• Referral Bonus Program – Earn bonuses by referring qualified candidates to join the team

QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.