Front Office Receptionist - Hendersonville TN

QualDerm Partners; Hendersonville (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Health coverage

401(k) plan

Paid time off

Life insurance

Disability protection

Wellness plans

EAP

Employee discounts

Referral bonuses

Job summary

QualDerm Partners in Hendersonville seeks a Front Office Receptionist to greet patients, manage scheduling, and support billing processes. You will be the first contact, ensuring a warm, professional welcome and smooth patient flow in a dermatology practice.

The role requires strong communication, attention to detail, and the ability to handle multiple priorities in a busy medical setting. Associate-level education preferred and dermatology experience is a plus.

Qualifications

• High school diploma required; an associate degree is preferred.
• 1-2 years of medical office/customer service experience, dermatology experience preferred.
• Knowledge of medical terminology required.
• Excellent verbal and written communication skills are essential.

Responsibilities

• Greet patients and visitors, answer calls, and help patients feel comfortable and informed.
• Schedule visits, prepare registration paperwork, and document patient arrivals.
• Verify insurance eligibility and notify billing when authorization is needed.
• Collect copays and record payment information accurately at checkout.
• Maintain a clean, organized reception area and collaborate with clinical staff.

Skills

Customer service

Verbal communication

Written communication

Microsoft Office

EMR

Medical terminology

Organization

Attention to detail

Education

High school diploma

Associate's degree preferred

Tools

EMR software

Practice management systems

Job description

QualDerm Partners | Hendersonville

Be the welcoming face that makes a difference. A friendly greeting, a reassuring conversation, a smoothly scheduled appointment-you know these moments matter. At QualDerm Partners, we're looking for a Front Office Receptionist who enjoys connecting with people and keeping a busy medical office organized.

As the first point of contact for our patients, you'll help create a positive experience from the first phone call through checkout. If you bring warmth, attention to detail, and a willingness to support your teammates, we'd love to meet you.

What You'll Do

• Create a welcoming experience: Greet patients and visitors, answer calls, respond to questions, and help patients feel comfortable and informed
• Keep appointments running smoothly: Schedule visits, prepare registration paperwork, document patient arrivals, and follow up on missed appointments
• Get the details right: Maintain accurate patient records, update demographic information, verify insurance eligibility, and notify billing when prior authorization is needed
• Support check-in and checkout: Collect copays and outstanding balances and accurately record payment information
• Keep the front office ready: Maintain a clean, organized reception area and work closely with clinical and administrative teammates
• Protect patient privacy: Handle personal, medical, and financial information with care and confidentiality
• Help tell our clinic's story: When assigned, assist with clinic-approved social media updates and community engagement while following patient privacy and organizational guidelines

What You'll Bring

• High school diploma required
• 1-2 years of medical office experience; dermatology experience preferred
• Knowledge of medical terminology
• Excellent verbal and written communication skills
• Comfort using computers, Microsoft Office, and electronic medical records or practice management systems
• Strong organization, sound judgment, and the ability to manage competing priorities in a busy office
• A dependable, professional approach and a commitment to thoughtful patient service

Why QualDerm Partners?

Join a dermatology team that values skilled people, collaboration, and high-quality patient care. You'll play an essential role in helping patients access care while building your experience across scheduling, registration, insurance verification, and practice operations.

Schedule: Generally Monday-Friday during practice business hours. Exact hours vary by location, and travel to other offices may be required.

Requirements

• High School Diploma required; Associate's Degree preferred
• 1 year of customer service experience in a healthcare office preferred

Benefits of joining Qualderm Partners:

• Competitive Pay - Attractive compensation to reward your hard work
• Comprehensive Health Coverage - Includes Medical, Dental, and Vision plans to keep you covered
• Generous 401(k) Plan - Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
• Paid Time Off (PTO) - Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
• Company-Paid Life Insurance - Peace of mind with basic life coverage, with the option for additional plans
• Disability Protection - Short-term and long-term disability coverage to protect you in unexpected circumstances
• Additional Wellness Plans - Accident, critical illness, and identity theft protection plans for extra security
• Employee Assistance Program (EAP) - Access confidential support for personal or work-related challenges
• Exclusive Employee Discounts - Save on products and services with special discounts just for you
• Referral Bonus Program - Earn bonuses by referring qualified candidates to join the team

QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.