Front Office Receptionist - Zebulon, NC

QualDerm Partners; Zebulon (NC); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Health coverage

401(k) plan

Paid time off (PTO)

Life insurance

Disability protection

EAP

Employee discounts

Referral bonus program

Job summary

QualDerm Partners is seeking a Front Office Receptionist in Zebulon, NC to handle patient registrations and insurance verification with strong customer service. You will use the EMR and Practice Management System, greet patients, schedule appointments, and maintain patient records with confidentiality.

The role requires a High School Diploma, 1 year of healthcare front desk experience, and excellent communication.

Qualifications

• High School Diploma required; Associate's Degree preferred.
• 1 year of customer service experience in a healthcare office preferred.
• Experience with dermatology or medical offices is a plus.

Responsibilities

• Greet patients and visitors, in person or by phone, and direct as needed.
• Register patients in the EMR/Practice Management System.
• Verify patient identity, eligibility, and insurance coverage.
• Collect copays and outstanding balances with confidentiality.
• Schedule and optimize appointments for patient satisfaction and provider time.
• Maintain accurate patient information and documentation.

Skills

Customer service

Healthcare office

EMR systems

Communication

Education

High School Diploma

Associate's Degree preferred

Tools

EMR system

Practice Management System

Job description

With 150+ locations in 17 states, QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S. At QualDerm, we are united in our purpose: to educate, protect, and care for your skin. We are committed to bringing you the very best in comprehensive skin care so that you can achieve a confident, healthier, and more beautiful you!

Our mission is to educate communities and healthcare professionals about the importance of skin health, including skin cancer prevention, risk factors, and achieving healthy skin through annual skin exams and dermatologic care.

We strive to provide the latest proven, proactive, and comprehensive dermatologic care to populations in the expanding geographies we serve by making high-quality skin care more accessible while fostering a rewarding work environment for our providers and staff. We not only offer competitive compensation and benefits packages but also provide a culture that is unmatched!

Job Summary

The Front Office Receptionist will be responsible for accurate and timely patient registration utilizing medical systems. This individual will also use facility medical necessity tools to verify appropriate patient insurance coverage. The role requires adherence to established policies and procedures while delivering exceptional customer service to physicians, patients, family members, and other medical professionals.

Essential Duties and Responsibilities

• Greet patients and visitors in person or via phone, answering inquiries or directing them as necessary


• Record patient arrivals in the Practice Management System (EMR)


• Verify patient identity by date of birth and name, creating new accounts as required


• Prepare required patient paperwork prior to appointments


• Contact patients with \"No Show\" appointments to reschedule and document accordingly


• Schedule appointments to optimize patient satisfaction, provider time, and treatment room usage


• Assist in emergency situations by responding to patients in distress with sound judgment


• Maintain accurate patient information in the Practice Management System (EMR)


• Verify insurance eligibility and financial status, providing updates to the Billing Department if prior authorization is needed


• Ensure the reception area remains clean and organized


• Process patient copays and balances at check-in/out while maintaining confidentiality of personal and financial information


• Follow operational policies and procedures, reporting changes as necessary


• Contribute to team efforts to achieve related results


• Exhibit superior customer service skills consistently


• Answer phones promptly and courteously


• Communicate with patients, visitors, providers, and coworkers in a professional manner


• Perform other duties as assigned by the Practice Manager or Area Practice Manager

Requirements

• High School Diploma required; Associate's Degree preferred


• 1 year of customer service experience in a healthcare office preferred

Benefits

• Competitive Pay - Attractive compensation to reward your hard work


• Comprehensive Health Coverage - Includes Medical, Dental, and Vision plans to keep you covered


• Generous 401(k) Plan - Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting


• Paid Time Off (PTO) - Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year


• Company-Paid Life Insurance - Peace of mind with basic life coverage, with the option for additional plans


• Disability Protection - Short-term and long-term disability coverage to protect you in unexpected circumstances


• Additional Wellness Plans - Accident, critical illness, and identity theft protection plans for extra security


• Employee Assistance Program (EAP) - Access confidential support for personal or work-related challenges


• Exclusive Employee Discounts - Save on products and services with special discounts just for you


• Referral Bonus Program - Earn bonuses by referring qualified candidates to join the team

QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.