Front Office Receptionist - Brentwood Tn

Qualderm Partners; Brentwood (TN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive health coverage

Generous 401(k) plan

Paid time off and holidays

Life insurance

Disability protection

Wellness plans

Employee assistance program

Employee discounts

Referral bonus program

Job summary

QualDerm Partners is seeking a friendly and organized medical office receptionist to greet patients, schedule appointments, and manage front-office operations. You will verify information, assist with billing and insurance, and support clinicians with efficient daily tasks in a dermatology practice.

Ideal candidates have 1–2 years in a healthcare office, proficiency with EMR systems, and strong communication skills. Dermatology exposure is a plus; CMA credentials are preferred.

Qualifications

• High School Diploma required.
• 1–2 years of medical office experience; dermatology experience preferred.
• Knowledge of medical terminology.
• Excellent verbal and written communication skills.
• Comfort using computers, Microsoft Office, and electronic medical record or practice management systems.
• Strong organizational skills and ability to manage competing priorities in a busy office.
• Calm, thoughtful approach to resolving concerns and helping patients feel at ease.
• Dependable, collaborative attitude and willingness to help where needed.
• Certified Medical Assistant credential preferred.

Responsibilities

• Greet patients and visitors, answer calls, and provide courteous, attentive service.
• Coordinate appointments and manage changes with patients.
• Register and intake paperwork, verify patient details, and update EMR.
• Verify insurance eligibility, identify authorization needs, and assist billing with copays.
• Assist patients with questions and connect them with the appropriate team member.
• Communicate scheduling updates to the clinical team to support daily operations.
• Maintain a clean, organized, and inviting front office.
• Assist with clinic visibility by sharing dermatology updates on approved channels.
• Protect patient confidentiality and handle sensitive information.

Skills

Medical terminology

Verbal & written communication

Customer service

Teamwork

Privacy/compliance awareness

Computer literacy

EMR experience

Education

High School Diploma

Associate’s Degree (preferred)

Certified Medical Assistant (CMA) credential (preferred)

Tools

Microsoft Office

Electronic Medical Records (EMR) systems

Job description

What You’ll Do

• Create a welcoming first impression: Greet patients and visitors, answer calls promptly, and provide courteous, attentive service.
• Coordinate appointments: Schedule visits, manage appointment changes, and follow up with patients to reschedule missed appointments.
• Keep patient information accurate: Complete registration and intake paperwork, verify patient details, and update electronic medical records.
• Support a smooth check-in and checkout: Verify insurance eligibility, identify authorization needs, communicate with billing, and collect copays and outstanding balances.
• Make each visit easier: Listen to patient questions, provide clear guidance within your role, and connect patients with the appropriate team member.
• Partner with the clinical team: Communicate scheduling updates and patient needs to support efficient daily operations.
• Maintain a polished reception area: Keep the front office clean, organized, and inviting.
• Support clinic visibility: As directed, help gather content and share approved dermatology and aesthetics updates through the clinic’s social media channels, following privacy and communication policies.
• Protect patient confidentiality: Handle personal, medical, and financial information with care.

What You’ll Bring

• High school diploma required.
• One to two years of medical office experience; dermatology experience preferred.
• Knowledge of medical terminology.
• Excellent verbal and written communication skills.
• Comfort using computers, Microsoft Office, and electronic medical record or practice management systems.
• Strong organizational skills and the ability to manage competing priorities in a busy office.
• A calm, thoughtful approach to resolving concerns and helping patients feel at ease.
• A dependable, collaborative attitude and willingness to help where needed.
• Certified Medical Assistant credential preferred.

QualDerm Partners brings together professionals across dermatology, skin cancer care, cosmetics, plastic surgery, and pathology. In this role, you’ll contribute to care that supports both skin health and confidence, while working alongside colleagues who value teamwork, professionalism, and an excellent patient experience.

Schedule: Generally Monday through Friday, with practice hours typically falling between 7:00 a.m. and 5:00 p.m. Specific schedules vary by practice and business needs. Travel to other offices may be required.

Bring your people skills and interest in dermatology and aesthetics to a team where every patient interaction matters.

• High School Diploma required; Associate’s Degree preferred.
• 1 year of customer service experience in a healthcare office preferred.

Benefits of joining Qualderm Partners:

• Competitive Pay – Attractive compensation to reward your hard work
• Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans to keep you covered
• Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
• Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
• Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans
• Disability Protection – Short-term and long-term disability coverage to protect you in unexpected circumstances
• Additional Wellness Plans – Accident, critical illness, and identity theft protection plans for extra security
• Employee Assistance Program (EAP) – Access confidential support for personal or work-related challenges
• Exclusive Employee Discounts – Save on products and services with special discounts just for you
• Referral Bonus Program – Earn bonuses by referring qualified candidates to join the team

QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.